Subject:
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Re: Final Official Statement - Maersk Second Run
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Newsgroups:
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lugnet.lego
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Date:
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Thu, 27 Jan 2005 14:42:05 GMT
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Viewed:
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6005 times
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In lugnet.lego, Larry Pieniazek wrote:
> In lugnet.lego, Burkhard Schloemer wrote:
>
> > To me it also proves that our DOC (Department Of Complainers) here at Lugnet
> > (and especially the Germans) couldn't have been that wrong on the issue. Let me
> > tell all you counter-complainers straight away:
> >
> > WE WERE RIGHT.
>
> I'm not sure that's necessarily a valid conclusion. Another possible conclusion
> is that you were wrong, but LEGO is such a good company at heart that they
> apologised anyway in the interests of peace and harmony.
Larry's statement would be my personal take of the situation, given all the
observable facts, and without knowing exactly what happened behind boardroom
doors.
Dave K
-not that I want this to escalate into a debate.
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Message has 1 Reply:
 | | Re: Final Official Statement - Maersk Second Run
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| (...) Me too, but its not really a black and white thing. Customers are customers - when they are annoyed you do your best to fix them up, whatever the technicalities of the situation. When you are surprised by a customer reaction (remember New (...) (19 years ago, 28-Jan-05, to lugnet.lego, FTX)
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Message is in Reply To:
| | Re: Final Official Statement - Maersk Second Run
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| (...) I'm not sure that's necessarily a valid conclusion. Another possible conclusion is that you were wrong, but LEGO is such a good company at heart that they apologised anyway in the interests of peace and harmony. (19 years ago, 27-Jan-05, to lugnet.lego)
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