Subject:
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Re: Order Cancellations
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Newsgroups:
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lugnet.market.shopping
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Date:
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Wed, 19 Jul 2000 16:04:45 GMT
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Viewed:
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773 times
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My order for Amazon Ancient Ruins was also canceled today, however the on-line
status still shows the item as BackOrdered.
That's what bothers me. We just say "Oh well". Is that it? I find it
upsetting to see items move from BackOrdered to Canceled. First it was the
WBStore, then Wal-Mart and now KBKids. This seems to be a growing trend with
on-line shopping, retailers can easily recover from "unexpected demand" by
simply canceling orders or ending sales early. Another recent encounter was
with E-Stamp software and a free HP printer after rebate. That's another area,
I know, and it took a lot of calling and arguing to get the rebate honored (as
they ended the sale a week early, but did not post the early closure on their
website). But should we just accept this? Or is there something we can do
about it?
As Dennis Miller would say, "I don't want to get off on a rant here..", but
this process seems broken. If the item moved from "OrderBeingProcessed" to
"Cancelled", I would have more sympathy for the retailer. But when it is
placed in a BackOrder state, does that not imply the company is working to
rebuild inventory. Should they then still honor the sale when the inventory is
received? Like a rain-check, or a lay-a-way item? Or can these be canceled as
well (I've never dealt with them from a store)?
Or is it just my recent Lego buying binges that have me upset to see the
cancelations? Am I alone here? Is it something we should just accept?
David Speck
"All opinions expressed are my own"
P.S. I apologize since this may be off-topic, however, this is where I see
most of the "been canceled" posts. And I wanted to know if there is something
we can do - hearing from someone that has more experience.
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Message has 2 Replies:
 | | Re: Order Cancellations
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| (...) There are two problems here. The first problem is that the ordering system is not properly keyed into inventory, allowing people to order items which are out of stock. The system should show you if the item is out of stock, and then allow you (...) (24 years ago, 19-Jul-00, to lugnet.market.shopping, lugnet.off-topic.debate)
| | | Re: Order Cancellations
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| "David W. Speck" <dwspeck@us.ibm.com> wrote in message news:FxyCnx.L01@lugnet.com... (...) the (...) with (...) was (...) area, (...) (as (...) their (...) do (...) I have extremely low expectations of most on-line stores, and in this case, almost (...) (24 years ago, 19-Jul-00, to lugnet.market.shopping)
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