Subject:
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Re: Poor Service to Toy Shops = No Lego
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Newsgroups:
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lugnet.lego.direct
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Date:
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Sun, 2 Jun 2002 07:38:52 GMT
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Viewed:
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1393 times
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It may not be as hopeless for all independent toy store that wish to sell
Lego. There is an independent toy store here in Calgary, Alberta that does
sell Lego, and they stock quite a bit of Lego. Also, I was able to pick up
the Studios Monsters sets there about a week ago, while store like TRU and
Walmart don't even have them on their shelves yet. I've talked to the
manager of the store a few times, and when I told him he was the first in
the city to have the new Studio Monsters sets, as well as the Lego Island
sets, he said he talks to Lego at least once a week, and has a pretty good
relationship with them. I've also run into a Lego Rep in TRU once, but that
was a while ago. She said there was only one other in the whole city.
Calgary isn't a huge city, but I would think it is big enough to warrent
some more representatives working for the Lego company.
~Adam~
In lugnet.lego.direct, Rose Regner writes:
> I went by our local (favorite) toy store yesterday. They have always carried
> a great selection of Lego and generally carried some shop at home only sets.
> There was NO LEGO. They had dropped all Lego from their store!
>
> I asked them why, didn't the Lego sell? No, the Lego sold very well but
> their ordering service was TERRIBLE. They constantly had orders canceled, so
> they would have to continually reorder (the same orders that had been
> canceled). Orders were erratically filled and it was too difficult to deal
> with Lego the company.
>
> I find this very disturbing and I hope Lego looks into their ordering
> service to retail shops. This store is very successful and as I stated
> before they always carried a large line of Lego.
>
> Where are the customer reps? Oh yeah, they only see him once a year. Why is
> your ordering system so antiquated and cumbersome? I don't remember all the
> specifics of the problems they had but I sure hope that someone in Lego
> cares. The store is The Children's Store located in Boise, ID.
>
> They didn't drop your product due to expense, lack of sales or product
> quality. They dropped the line due to poor service and a difficult ordering
> system. I find this very sad.
>
> Rose
>
> --
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Message is in Reply To:
 | | Poor Service to Toy Shops = No Lego
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| I went by our local (favorite) toy store yesterday. They have always carried a great selection of Lego and generally carried some shop at home only sets. There was NO LEGO. They had dropped all Lego from their store! I asked them why, didn't the (...) (23 years ago, 1-Jun-02, to lugnet.lego.direct) !!
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