Subject:
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Re: Poor Service to Toy Shops = No Lego
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Newsgroups:
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lugnet.lego.direct
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Date:
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Sun, 2 Jun 2002 02:01:14 GMT
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Viewed:
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1452 times
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In lugnet.lego.direct, Matthew Teets writes:
> In lugnet.lego.direct, Rose Regner writes:
> > I went by our local (favorite) toy store yesterday. They have always carried
> > a great selection of Lego and generally carried some shop at home only sets.
> > There was NO LEGO. They had dropped all Lego from their store!
> >
> > I asked them why, didn't the Lego sell? No, the Lego sold very well but
> > their ordering service was TERRIBLE. They constantly had orders canceled, so
> > they would have to continually reorder (the same orders that had been
> > canceled). Orders were erratically filled and it was too difficult to deal
> > with Lego the company.
>
> <<<SNIP>>>
>
> You know, I have heard the same thing from a bunch of independent toy
> stores. Most independent toy stores in my area don't carry Lego, it's just
> too difficult. It's a real shame, most of them have converted to
> playmobil/rokenbok/mega-bloks (although most aren't impressed by mega-bloks,
> but I consider rokenbok and playmobil to be on the same level as Lego
> quality wise) I have to admit, for a company that has worked so hard on
> their web page, they really need to go back and see how they can serve the
> independent and small retailers better. TRU and the other chains are
> interested in one-thing: margin per square inch of shelf space. Independent
> retailers concentrate on their customers and a lot of times the educational
> values of their customers. I don't think Lego can survive without their
> support. I'd love to here someone from Lego give some feedback as far as
> what they are doing. If Lego thinks they are penetrating the market just
> great, then let me know and I'll give you my five nearest independent toy
> stores: none which carry Lego (but would love to)
>
> Matt
YES!! The Lego company is sooooo hard to work with. i have a friend back
east that goes thru the same things as so very well stated above. But also,
they are just hard to work with period. There was a post a while back that
Lego was somewhat dissapointed in their sales and were either thinking about
or going to open retail Lego stores across the country.... hello??? I have a
GREAT idea - loosen the reins on small, independant toy stores AS WELL as
internet sellers. This would get Lego out there in a much greater way. When
you open stores there is alot of overhead, Lego could make more money if
they just loosened up. I am trying to start my own buisness and I called
Lego to try to get an account and the lady actually laughed at me when I
asked if I could start up an account -- she actually laughed at me. I was in
shock. They ended up sending me a letter stating their requirments for
online sellers - and unless you are on the same scale as TRU or Amazon -
FORGET IT!
Is this what companies that want to make money do? Laugh at people who want
to sell their product? I have set up other accounts with other companies
that actually want my money, I guess Lego has their noses up to far in the
air to see what is really going on here at ground level.
Its just a shame.
Mark P
http://www.landofbricks.com
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Message is in Reply To:
 | | Re: Poor Service to Toy Shops = No Lego
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| (...) <<<SNIP>>> You know, I have heard the same thing from a bunch of independent toy stores. Most independent toy stores in my area don't carry Lego, it's just too difficult. It's a real shame, most of them have converted to (...) (23 years ago, 2-Jun-02, to lugnet.lego.direct)
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