Subject:
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Re: Poor Service to Toy Shops = No Lego
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Newsgroups:
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lugnet.lego.direct
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Date:
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Sun, 2 Jun 2002 01:30:23 GMT
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Viewed:
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1425 times
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In lugnet.lego.direct, Rose Regner writes:
> I went by our local (favorite) toy store yesterday. They have always carried
> a great selection of Lego and generally carried some shop at home only sets.
> There was NO LEGO. They had dropped all Lego from their store!
>
> I asked them why, didn't the Lego sell? No, the Lego sold very well but
> their ordering service was TERRIBLE. They constantly had orders canceled, so
> they would have to continually reorder (the same orders that had been
> canceled). Orders were erratically filled and it was too difficult to deal
> with Lego the company.
<<<SNIP>>>
You know, I have heard the same thing from a bunch of independent toy
stores. Most independent toy stores in my area don't carry Lego, it's just
too difficult. It's a real shame, most of them have converted to
playmobil/rokenbok/mega-bloks (although most aren't impressed by mega-bloks,
but I consider rokenbok and playmobil to be on the same level as Lego
quality wise) I have to admit, for a company that has worked so hard on
their web page, they really need to go back and see how they can serve the
independent and small retailers better. TRU and the other chains are
interested in one-thing: margin per square inch of shelf space. Independent
retailers concentrate on their customers and a lot of times the educational
values of their customers. I don't think Lego can survive without their
support. I'd love to here someone from Lego give some feedback as far as
what they are doing. If Lego thinks they are penetrating the market just
great, then let me know and I'll give you my five nearest independent toy
stores: none which carry Lego (but would love to)
Matt
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Message has 2 Replies:
 | | Re: Poor Service to Toy Shops = No Lego
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| (...) YES!! The Lego company is sooooo hard to work with. i have a friend back east that goes thru the same things as so very well stated above. But also, they are just hard to work with period. There was a post a while back that Lego was somewhat (...) (23 years ago, 2-Jun-02, to lugnet.lego.direct)
| | | Re: Poor Service to Toy Shops = No Lego
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| If Lego thinks they are penetrating the market just (...) In Richmond VA, The Toy Shoppe, Toys that Teach with (two locations), Toymaker of Williamsburg, The South Pole, and my favorite, The World of Mirth, all are great independent toy stores (...) (23 years ago, 2-Jun-02, to lugnet.lego.direct)
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Message is in Reply To:
| | Poor Service to Toy Shops = No Lego
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| I went by our local (favorite) toy store yesterday. They have always carried a great selection of Lego and generally carried some shop at home only sets. There was NO LEGO. They had dropped all Lego from their store! I asked them why, didn't the (...) (23 years ago, 1-Jun-02, to lugnet.lego.direct) !!
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