Subject:
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Spare Parts Service - How it works
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Newsgroups:
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lugnet.general
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Date:
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Fri, 13 Aug 1999 05:28:25 GMT
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Viewed:
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952 times
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What happens when you phone up your local LEGO branch and ask for a
replacement LEGO piece? Below is a brief description of the setup that
existed in the Spare Parts Section of LEGO NZ.
1)
Phone call would come in from a customer asking for part x.
2)
The Spare Part Manager (SPM) would consult his latest Spare Parts Catalogue
(SPC) to identify the part.
(The spm received a new catalogue each January. The catalogue is divided
into themes ie Duplo, Scala, System, Technic and so on. Each page is made
up of a classification number at the top, a pic of the piece, the name of
the piece (in 3 languages) and the code of the piece).
3)
If the part could be found in the (SPC) and using the classification number
and piece code, the spm would then consult his Loose Parts Catalogue (LPC)
to establish whether the part was available in the colour required.
4)
If the part was available and in the colour required, the spm would then use
a conversion table program in Microsoft Excel format (supplied by LEGO
Denmark) to convert the price given in the LPC from Danish Krona to the
local currency.
5)
The spm would then place an order for the parts. This involved filling in
and printing a Loose Parts Service form detailing the parts he wanted. This
would then be faxed to Model Production in Denmark. Most times the spm
would accumulate various requests for spare parts before placing an order
6)
Usually a week later, Model Production would fax back a Confirmation Order
with an estimated delivery time.
7)
When the parts were delivered the spm would then post the part to the
customer.
--Parts on hand--
Alternatively the spm the piece in stock. The Spare Parts Manager at LEGO
NZ had a stock of pieces that he had accumulated during the 3 years that he
was in the position. This consisted of shelves which were jam packed with
old sets, instructions, and draws full of old pieces sorted by type. He
also had another area he was setting up to better organise the many pieces
he had. Being a small time operation he didn't have a large number of spare
parts but he had a large variety.
Sanjay
--
LEGO Stadium @ Http://Homepages.ihug.co.nz/~jsds
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