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In lugnet.market.shopping, David Koudys wrote:
> In lugnet.market.shopping, Daniel Siskind wrote:
>
> <snip>
>
> > customer service) I do not plan to buy any more LEGO products for myself,
> > friends, or family (In fact I haven’t bought any LEGO sets at all since the
> > great 2004 gray brick debacle). At this point, I’m feeling really used, abused,
> > and totally unamused.
> >
> > Daniel Siskind
> >
> > an ex-AFOL
>
> Are you sure this wasn't a PayPal issue? I remember reading a while back that
> when you use PayPal to purchase something, PayPal 'blocks off' the monetary
> ammount from your credit card first, processes the sale, then charges your
> credit card, but not releasing the 'blocked off' portion until the process is
> complete, thus effectively, at one point during the transaction, having used
> double the purchase price on your credit card.
>
> I know I've had a few run-ins with this issue with PayPal and their solution to
> me was to make sure that my credit card had enough clearance for double the
> purchase price. Yeah, when I was told that, I stopped using them.
>
> On the other hand, LEGO Shop @ Home--I have used their services in Enfield well
> over 50 times and have as yet to be disappointed. One time when their call
> center was really busy, and I was transferred to their overflow call center in
> California, the folks in California didn't seem to know what a S@H Weekly phone
> special was, or how I could get the discount offered. I just waited a half hour
> and called back to Enfield.
>
> Almost every other company I've ordered from state 2-3 weeks for shipping, and
> they seem to take great zeal into holding to that time-frame. That said, if I
> order something from S@H on a Monday, 90 percent of the time I'll get the
> package by Thursday or Friday (and that's even getting it across the border into
> Canada) and at the latest by the following Tuesday.
>
> Anyway, once again I pipe up with a "I appreciate TLC" story. Well, I still do.
> Like almost any business or agency (after 3 months of playing the 'wait on hold
> whilst I talk to my supervisor' game with the Ministry of Transportation,
> Ontario, I finally got my truck legal again, but that's another story), there
> are bound to be screw-ups. When a company as large as TLC does business, there
> are bound to be issues--I can't even fathom a guess as to how many transactions
> they process daily, but I'd say it numbers in the thousands on thousands
> world-wide. If one or two get screwed up, but then fixed, then I'm willing to
> cut them some slack.
>
> Over the years, how many times have you interacted with TLC? How many times
> have you placed orders? It sounds like you have purchased many bricks from many
> different sources over the years, and now that they screwed up something once,
> but in the end remedied the situation, you basically give up?
>
> Maybe it's just me, but it sounds as if you were looking for something to be
> pissed about--"the colour change was bad enough but look what they did to me
> here! I'm done with them!!" I'm sorry, but that doesn't cut it--if you don't
> like the hobby anymore, be honest about it and just stop--do what's best for
> you. But acrimoniously ranting about it on LUGNET is just sour grapes--you know
> it's like kicking an anthill and running away.
>
> I've had 35ish years of enjoyment with TLC and their product. I see no sign of
> my appreciation disappearing in the future, no matter what the company does.
> They've already given me these years of fun, and no matter what tyey do, they
> can't take those years away from me. And I still have the bricks I own
> today--and they can't take those, either. Even if the company does a complete
> changeover and starts selling wooden yo-yos again, it just doesn't matter. Look
> at what they did and remember the times when you had fun creating with LEGO
> bricks. To me, that's the important bit.
>
> Anyway, when it ceases to be fun, when all you have is animosity and unadultered
> hatred for the company, it's time to get out and find something else that you
> like. Life's too short for dwelling on what pisses you off.
>
> There. I've said too much once again :)
>
> Dave K
You are way off the mark here. I love the building system, have been playing
with it for over 20 years. Yet I find it impossible to give any more money to a
company has little regard for its cutomers other than making a profit from them
and maintaining it's squeky clean public image.
As for bad dealings with poor customer service, this is definitely not my first
- not even close. I don't even want to go into past nightmares, which have
happened too many times to be simply anomolies. I can understand the ocassional
screw up, but for my experience has been otherwise. I never complained before,
because I like the company's product.
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