| |
In lugnet.market.shopping, Larry Pieniazek wrote:
| |
In lugnet.market.shopping, Larry Lesser wrote:
| |
As far as TLC call them direct in Enfield. Call the long distance number and
ask to speak to a supervisor. Try to get a fresh person. If it doesn’t work
you can always pull the card of asking to speak to Jake.
|
You may well get a “Jake who?”.. he doesn’t sit in Enfield and may not be in
their phone system. Also I am not sure that Jake can (or should) help in
specific cases. He doesn’t work for Shop at Home. He’s also not necessarily
tasked with resolving specifics, is he?
|
I seriously doubt that you’d get a “Jake who?” from anyone but the rollover call
center. I worked and lived in Enfield for two years and have traveled back and
forth there regularly for a year before and a year after. I’ve worked with and
around the call center staff for many years now.
That said, I’m certainly not the right one to resolve this issue. If you’re ever
having problems actually getting resolution, then I’m happy to try to help out,
but it sounds like resolution is completed or nearly completed.
It sounds like a resolution has either been delivered or forthcoming. I’m always
happy, however, to help try to get you in touch with the right people to resolve
issues like this that aren’t already on the right path.
To ensure that a resolution is set and we learn from this incident, I sent it on
to the right folks in the call center upon reading the post this morning.
Hopefully this issue will be taken care of to your satisfaction immediately.
Jake (from Denmark)
---
Jake McKee
Community Liaison
LEGO Community Development
As you’ve heard many times from other AFOLs, we have a great track record with
customer service. We’re very proud of our customer service record and team. But
as proud as we are, that team constantly works to improve that record.
Personally, I’m always surprised at the lengths they go to on that front.
Jake
---
Jake McKee
Community Liaison
LEGO Community Development
|
|
Message has 1 Reply:
Message is in Reply To:
24 Messages in This Thread:
 
 
- Entire Thread on One Page:
- Nested:
All | Brief | Compact | Dots
Linear:
All | Brief | Compact
This Message and its Replies on One Page:
- Nested:
All | Brief | Compact | Dots
Linear:
All | Brief | Compact
|
|
|
|
