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Subject: 
Re: Shop@Home Nightmare! (from a now ex-AFOL)
Newsgroups: 
lugnet.market.shopping, lugnet.dear-lego
Date: 
Thu, 9 Dec 2004 18:26:17 GMT
Viewed: 
353 times
  
In lugnet.market.shopping, Larry Pieniazek wrote:
   In lugnet.market.shopping, Larry Lesser wrote:

  
As far as TLC call them direct in Enfield. Call the long distance number and ask to speak to a supervisor. Try to get a fresh person. If it doesn’t work you can always pull the card of asking to speak to Jake.

You may well get a “Jake who?”.. he doesn’t sit in Enfield and may not be in their phone system. Also I am not sure that Jake can (or should) help in specific cases. He doesn’t work for Shop at Home. He’s also not necessarily tasked with resolving specifics, is he?

Indeed... and whos to say that the same thing isn’t happening to non-AFOLs using the same type of card (PayPal or otherwise) ?

TLC should be big enough (and have have a loud enough voice) to talk to PayPal and get something resolved about the failure of the system to do the right thing. Think of it as one 600-lb gorilla talking to another 600-lb gorilla. This is not strictly speaking a PayPal issue. The difference here is that PayPal is not a credit card, its a debit card... and that is partly whats triggering the problem. Keep in mind that PayPal is state-licensed in many states as a Money Transfer agent (or the state equivilent) [1]. Perhaps the state agency could get more action from PayPal than the consumer can.

Ray

[1] https://www.paypal.com/cgi-bin/webscr?cmd=p/ir/licenses-outside



Message is in Reply To:
  Re: Shop@Home Nightmare! (from a now ex-AFOL)
 
(...) You may well get a "Jake who?".. he doesn't sit in Enfield and may not be in their phone system. Also I am not sure that Jake can (or should) help in specific cases. He doesn't work for Shop at Home. He's also not necessarily tasked with (...) (20 years ago, 9-Dec-04, to lugnet.market.shopping, lugnet.dear-lego, FTX)

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