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In lugnet.market.shopping, Mark Sandlin wrote:
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In lugnet.market.shopping, Daniel Siskind wrote:
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Also, during the lengthy periods being of being placed on hold, I decided
that this was my last time I would be dealing with this company and it’s
products. Through my close involvement in the AFOL community, I have
witnessed too many of the company’s shenanigans: been betrayed too many
times by corporate know-nothings, been made empty promises, and put up with
too many lies. I just can’t believe in the company or it’s products anymore.
Other than a few odds and ends for my battleship (which I will buy at
Bricklink, where there is real customer service) I do not plan to buy any
more LEGO products for myself, friends, or family (In fact I haven’t bought
any LEGO sets at all since the great 2004 gray brick debacle). At this
point, I’m feeling really used, abused, and totally unamused.
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I can understand being frustrated, but writing off the entirety of the LEGO
company because one keyboard jockey at S@H made a mistake is pretty lame.
It can often take weeks to resolve credit card mistakes because of the
lengthy processes involved with avoiding fraud. I had someone steal my credit
card number once ($1,300) and it took about 5 weeks to get the issue
resolved. I seem to recall that the law states the charging company has up to
90 days to refund your money in such a situation.
But hey, at least you’ll get some attention... which is what this kind of
post is looking for anyway.
-Grand Admiral
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I agree, let the bank fight it out for you. That is why we pay what we pay is
service fees to the banks. Call Paypal and tell them the whole situation, they
should take care of it for you. If they don’t you can make an ideal threat to
contact the Fed Reserve Banking Division. That may just get a person to change
their attitude.
As far as TLC call them direct in Enfield. Call the long distance number and ask
to speak to a supervisor. Try to get a fresh person. If it doesn’t work you can
always pull the card of asking to speak to Jake.
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