Subject:
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Re: The Knight Bus problem
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Newsgroups:
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lugnet.color
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Date:
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Fri, 14 May 2004 07:10:01 GMT
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Viewed:
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1658 times
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Martin Bruun wrote:
> Our contact from TLC, Bjarke H. Nielsen, asked quality management on our
> behalfes and got this answer:
When you answer this, you should propably point them to this page:
http://www.lego.com/eng/info/default.asp?page=values and ask them on how
their acceptance of obvious quality issues as within the limits can
coexist with those core values.
The big problem is that the whole production of this set is botched and
should go to the bin. This is something they can't afford right now, and
they can't create acceptable quality sets until the movie starts. So
they desperately try to tell us that the man behind the curtain is
nothing we should take notice of. And that children are stupid and
colourblind.
Now thats Lego as I know it. Active disinterest in the customers, just
like in their golden times. If they only brought back the good things
that they had back then, too.
Yours, Christian
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Message has 1 Reply:
 | | Re: The Knight Bus problem
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| (...) I agree, I don't think this particular set lives up to TLC's core values nor their quality policy as it is expressed in their latest annual report page 21 "In LEGO Company we aim to exceed our Consumer's expectations of our products, our (...) (20 years ago, 14-May-04, to lugnet.color)
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Message is in Reply To:
| | Re: The Knight Bus problem
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| (...) Today we got some further information about this on our Danish LUG's forum. Our contact from TLC, Bjarke H. Nielsen, asked quality management on our behalfes and got this answer: The Harry Potter Knight Bus We would like to stress that the (...) (20 years ago, 13-May-04, to lugnet.color, FTX) !!
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