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So, All this complaining about color problems, and here I am complaining about my shiny new Knight Bus with mismatched purple bricks. I figure Lego has good customer service, let me give them a call. Really, I am pretty sure Jake has mentioned that (...) (20 years ago, 13-May-04, to lugnet.color, lugnet.harrypotter, lugnet.general, FTX) !!
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| | Re: The Knight Bus problem
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(...) Thanks for the info and taking the time to post this. I put together mine yesterday night and I was very upset at the contrast of pieces. As for the story, I don't really buy that considering that the same part is in 2 different shades. I (...) (20 years ago, 13-May-04, to lugnet.color, FTX)
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| | Re: The Knight Bus problem
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(...) Today we got some further information about this on our Danish LUG's forum. Our contact from TLC, Bjarke H. Nielsen, asked quality management on our behalfes and got this answer: The Harry Potter Knight Bus We would like to stress that the (...) (20 years ago, 13-May-04, to lugnet.color, FTX) !!
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| | Re: The Knight Bus problem
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(...) Spotlighted! I hope this gets stoplighted enough so that people outside of the .color group can see it. It is sad to me that, basically, TLC is saying that the color variation is fine and that the bus is meant to be played with and the (...) (20 years ago, 13-May-04, to lugnet.color, FTX)
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| | Re: The Knight Bus problem
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(...) I don't understand why they charged you for the missing parts. In the past, I've received missing parts for free. In fact, each time they've been quite apologetic about the situation. Is this a new policy? Or, does it have something to do with (...) (20 years ago, 13-May-04, to lugnet.color, FTX)
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| | Re: The Knight Bus problem
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(...) No problem, glad I could help. (20 years ago, 13-May-04, to lugnet.color, FTX)
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| | Re: The Knight Bus problem
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(...) Hey this is cool. Thanks for the post. It does seem as thoa Lego is trying to fix the problem internally. I can give them slack for: 1) a new color (takes time to make sure it works right) 2) a new process? (using multiple ABS suppliers, gotta (...) (20 years ago, 13-May-04, to lugnet.color, FTX)
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| | Re: The Knight Bus problem
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(...) Thanks for the info Martin. I've been interested in this set and am still considering buying it. I've seen pictures of the color difference and it makes it a tough call if I want to invest dollars in it. Maybe I'm just someone who sees the (...) (20 years ago, 13-May-04, to lugnet.color, FTX)
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| | Re: The Knight Bus problem
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(...) That was also my thought. Wait a few months for the film to be released and let all the 7-12 years olds have the launch batch for themselves. Martin (20 years ago, 13-May-04, to lugnet.color, FTX)
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| | Re: The Knight Bus problem (and bley)
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(...) boys and girls aged 7-12 the play experience is in focus. The fact that the (...) So, if the kids don;'t care so much about color variation, why the change to bley? How can such a "minor" color change test "positively" if kids don't notice (...) (20 years ago, 14-May-04, to lugnet.color, FTX)
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| | Re: The Knight Bus problem (and bley)
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(...) Oh, indeed. It is quite possible that the Design Lab and the Quality Control group see things a bit differently. Wouldn't it be funny if they all agreed all the time? As Jake mentioned, these are humans we are talking about. What makes you (...) (20 years ago, 14-May-04, to lugnet.color, FTX)
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| | Re: The Knight Bus problem
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(...) When you answer this, you should propably point them to this page: (URL) and ask them on how their acceptance of obvious quality issues as within the limits can coexist with those core values. The big problem is that the whole production of (...) (20 years ago, 14-May-04, to lugnet.color)
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| | Re: The Knight Bus problem
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(...) I agree, I don't think this particular set lives up to TLC's core values nor their quality policy as it is expressed in their latest annual report page 21 "In LEGO Company we aim to exceed our Consumer's expectations of our products, our (...) (20 years ago, 14-May-04, to lugnet.color)
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| | Re: The Knight Bus problem
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(...) Maybe because it would cost money they currently don't have? Have you followed the news about Legos financial situation or the massive layoffs recently? (...) Maybe some kids don't. But the set makes Lego look cheap as in "cheap clone from (...) (20 years ago, 14-May-04, to lugnet.color)
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| | Re: The Knight Bus problem
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(...) Yes, actually I have. Trust me on this, it will take several years with results like the one for 2003 to bring this company to it's knees. It is still a very well-consolidated company. And should the results get worse, they have a very wealthy (...) (20 years ago, 14-May-04, to lugnet.color)
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| | Re: The Knight Bus problem
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(...) There are people which still believe the above is true. Everything below is just my personal opinion so there is no reason to jump on me in these sensitive times (hi larry ;) ) The last 'true' Technic set is the Barcode Truck (1997). Then (...) (20 years ago, 14-May-04, to lugnet.color)
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| | Re: The Knight Bus problem
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At least they didn't try to say the color variation is a "feature" rather than the "bug" it is! James Wilson Dallas, TX (20 years ago, 14-May-04, to lugnet.color, FTX)
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| | Re: The Knight Bus problem
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(...) That's true, because purple and magenta need a material that emits both violet and red light waves, thus having a valley shaped reflectance curve. Paulo (20 years ago, 14-May-04, to lugnet.color)
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| | Re: The Knight Bus problem
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You know, if they blew out the current run at 75% off, I'd gladly buy 20 or more. Then I could sort out the various purples, and build several buses, each a slightly different shade. But it would have to be 75% off to get me interested, as I (...) (20 years ago, 14-May-04, to lugnet.color)
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| | Re: The Knight Bus problem
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(...) I think some enterprising enterpreneur will prove you wrong about that. It might take some discounting rather than full retail before it happens but I don't expect it to need to go to 75% off. (20 years ago, 14-May-04, to lugnet.color)
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| | Re: The Knight Bus problem
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Well, sure, others may not need such a discount for major purchases. But {for me}, it's got to be 75% off before I buy my "normal" amount. Lar - get some sleep, or read more carefully. You are glossing over posts and missing key points (nowhere did (...) (20 years ago, 14-May-04, to lugnet.color)
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| | Return poor quality product (was Re: The Knight Bus problem)
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(...) Here is where I have an issue about the moaning and groaning that goes on about the color issues witht the Knight Bus (and Lego color issues in general). Everyone who is really upset and feels that the color variations are not acceptable (even (...) (20 years ago, 15-May-04, to lugnet.color, FTX)
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| | Re: The Knight Bus problem
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(...) Yea. It is sad. But it is also a reason to try and step up support. They are really one of the few companies that are trying to get it right, rather than just pandering to us and (more strongly) our children. And by us, I don't mean AFOLs, but (...) (20 years ago, 15-May-04, to lugnet.color, FTX)
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| | Re: Return poor quality product (was Re: The Knight Bus problem)
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(...) Here, Here! Thats just what I was trying to get across with my post. :) -Alfred Now these are some added lines because Lugnet feels my comment was too short to be accepted. Its silly really, cause I just wanted to say, hey I agree. -me (20 years ago, 15-May-04, to lugnet.color, FTX)
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| | Re: The Knight Bus problem
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(...) There's not more than 3 or 4 shades. Someone will figure out how to do this and make money at it. Personally I sort of don't care what color I get as long as I get teh same color for everything I buy. So buy 10 buses, put it into unsorted lots (...) (20 years ago, 15-May-04, to lugnet.color)
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