Subject:
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Re: The Knight Bus problem
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Newsgroups:
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lugnet.color
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Date:
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Thu, 13 May 2004 17:21:20 GMT
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Viewed:
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1388 times
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In lugnet.color, Martin Bruun wrote:
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Today we got some further information about this on our Danish LUG’s forum.
Our contact from TLC, Bjarke H. Nielsen, asked quality management on our
behalfes and got this answer:
The Harry Potter Knight Bus
We would like to stress that the colour variance of the bricks for the bus is
within our specified tolerances. We realize that many LEGO enthusiasts
consider this bad quality, but to our core consumers, who for this set are
boys and girls aged 7-12 the play experience is in focus. The fact that the
colour variation does not play an important role to children is also
reflected in the consumer feed back that our Consumer Service department has
captured regarding the bus so far.
We find it important to note that the colour deviation is not an error as it
is still within our specifications, but we have been dealing with a sensitive
colour regarding visibility of deviations.
1. The purple color is extremely difficult to manage from a production
perspective and at the same time a new colour to the color palette of LEGO
Company.
2. For the production of the launch quantity LEGO Company used 2 different
suppliers of raw material that produces the raw material in two different
ways – pre-colored and compounded. Some of the color changes might occur due
to these deliveries.
3. The purple color changes significantly dependent on which type of light
it is seen in. In bright daylight the variance is much less than in e.g.
office neon light.
4. Opposite to most other LEGO models the same color is used on a
relatively large flat surface which makes the color variance even more
visible to the human eye.
Based on the above, we have decided to use a raw material for future
production for which the colour tolerance is considerably narrower than what
we usually require from our raw materials.
Just thougth I would share,
Martin
http://www.byggepladen.dk/
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Hey this is cool. Thanks for the post. It does seem as thoa Lego is trying to
fix the problem internally. I can give them slack for: 1) a new color (takes
time to make sure it works right) 2) a new process? (using multiple ABS
suppliers, gotta keep costs down) 3) a new set.
Honestly, this set hasn’t hit the stores very hard, yet, and the movie is still
about a month away. After the movie, I would expect Lego CA should get more
complaints, cause even if the kids don’t notice, the parents will. Sure its a
toy, but if you pay $30 for something, it shouldn’t look like crap. Besides, it
seems Harry Potter fans include a lot of older people (teens, adults, an me!)
who will notice this--if only becuase they are closely comparing it to what they
imagined in the book.
-Alfred
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Message is in Reply To:
 | | Re: The Knight Bus problem
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| (...) Today we got some further information about this on our Danish LUG's forum. Our contact from TLC, Bjarke H. Nielsen, asked quality management on our behalfes and got this answer: The Harry Potter Knight Bus We would like to stress that the (...) (20 years ago, 13-May-04, to lugnet.color, FTX) !!
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