Subject:
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Re: Have they done it again?
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Newsgroups:
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lugnet.general
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Date:
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Thu, 22 Nov 2001 05:19:03 GMT
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Viewed:
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402 times
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In lugnet.general, Allan Bedford writes:
> In lugnet.general, Ross Crawford writes:
> > In lugnet.general, Allan Bedford writes:
> > > I'm just curious... not trying to sound ungrateful, but I'm just wondering
> > > if they've done it again?
> >
> > Allan, I think you're being a little unfair. Specifically
> >
> > http://news.lugnet.com/lego/direct/?n=3643
> > http://news.lugnet.com/lego/direct/?n=3308
> > http://news.lugnet.com/lego/announce/?n=38
> >
> > seem to me to be announcements rather than questions requiring responses, and
> > as such, according to the guidelines for .lego.direct,
> > http://news.lugnet.com/lego/direct/?n=6, it was probably a bit rude for so • many
> > people to respond in .lego.direct anyway (ducks).
>
> I won't argue with you at all. You're probably right. I guess my question
> should have been, "Is LEGO at all interested in any sort of two way
> communication, or will these always just be announcements?"
>
> I guess I'm frustrated because in my replies to these postings I have asked
> direct questions, none of which have ever been answered. Should I stop • asking?
>
> Example:
>
> In my response to the recent question about "What Makes a Legend?" I had a
> specific question about some wheels to which Brad was referring. This made
> some difference to the answer that responded to his question.
>
> http://news.lugnet.com/lego/direct/?n=3480
Well, I'd consider "For example: the old metal-axle wheelsets? Forget it." to
be an indirect answer (though maybe direct confirmation would've been nice).
> But my questions never got answered. Which effectively means that Brad's
> question never got answered fully and completely. Which begs the
> question... what sort of information/responses are they looking for? Do
> they already have the decisions made and they're just feeling around for
> feedback? Or are they truly interested in what people have to say?
Hmmmm. Well, so far they've been pretty responsive to some enquiries here - we
got some pretty quick responses when we had problems with S@H Australia
deliveries. I think with a thread like the legends one, maybe just the amount
of information may have precluded them from responding. It could be they just
grabbed all the responses into one big file & someone sifted through them to
put together a report for Brad or something. Difficult to tell.
> > With regard to http://news.lugnet.com/lego/direct/?n=3462, Brad said "Thanks • in
> > advance for your help.". I would consider that thanks, wouldn't you?
>
> Umm... honestly? No. But I'm a communicator. I like to communicate. I
> feel like LEGO drops these infograms, then sneaks back behind the one-way
> glass to see how we (the test subjects) will react to their news. They
> don't seem to be truly interested in what we have to say, only if we prefer
> green over blue etc.
But isn't that what's important to their business? They want to sell sets! They
want as much information as they can get about what sets people will buy! They
happen to have some employees who are AFOLs, but LUGNET is just another source
of marketting information to them.
> > Seems redundant to post again just to says thanks again. Hopefully, LD will
> > thank those who contributed by producing some great legends sets in the
> > future. I'd be happy with that.
>
> I'm not trying to get them to post just for the sake of posting. You're
> right, thanking us twice would be redundant. I am interested in knowing if
> they hear these comments. I'm interested in knowing 'who' hears these
> comments. And I'm always interested in knowing how to get more and more
> comments heard. Few companies in the world have the direct access to their
> clients and the parents of their clients that the LEGO company has. I only
> want to try and help them to use this communications channel more
> effectively. I'm not trying to be a pain in the neck, honestly. I know it
> seems that way sometimes. I just cannot figure out why the company doesn't
> tap this incredible resource more deeply.
You can bet they're tapping it as deep as they think they need to. And their
future decisions will probably show whether or not that's deep enough.
E-mail Brad! I've done that a couple of times, and guess what? He answers! (Or
someone does, anyway.) I can't say who at LD reads the posts here, that's their
business. But I know who reads Brad's e-mail (well, probably).
Regards
ROSCO
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Message has 1 Reply:
 | | Re: Have they done it again?
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| (...) But as I pointed out in my reply... there were more than one type of "old metal-axle wheelsets" if you go far enough back. I'm not trying to be a pain, honestly... just to get some clarification. If, in fact, it's the 2x2 bricks with the small (...) (23 years ago, 22-Nov-01, to lugnet.general)
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Message is in Reply To:
| | Re: Have they done it again?
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| (...) I won't argue with you at all. You're probably right. I guess my question should have been, "Is LEGO at all interested in any sort of two way communication, or will these always just be announcements?" I guess I'm frustrated because in my (...) (23 years ago, 22-Nov-01, to lugnet.general)
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