Subject:
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Re: Have they done it again?
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Newsgroups:
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lugnet.general
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Date:
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Fri, 23 Nov 2001 03:54:25 GMT
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Viewed:
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474 times
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In lugnet.general, Allan Bedford writes:
> > In lugnet.general, Ross Crawford writes:
> >
> > Well, I'd consider "For example: the old metal-axle wheelsets? Forget it." to
> > be an indirect answer (though maybe direct confirmation would've been nice).
>
> But as I pointed out in my reply... there were more than one type of "old
> metal-axle wheelsets" if you go far enough back. I'm not trying to be a
> pain, honestly... just to get some clarification. If, in fact, it's the 2x2
> bricks with the small (approx. 5/8") wheels, then why were they available
> for the 1999 McDonald's sets? I'm honestly just really really curious.
Well, perhaps I'm more presumptuous, but I'd take it that because he's ruling
out the wheelsets, he's talking about ones which are definitely no longer
available. But as I said, confirmation would've been nice.
> > > But my questions never got answered. Which effectively means that Brad's
> > > question never got answered fully and completely. Which begs the
> > > question... what sort of information/responses are they looking for? Do
> > > they already have the decisions made and they're just feeling around for
> > > feedback? Or are they truly interested in what people have to say?
> >
> > Hmmmm. Well, so far they've been pretty responsive to some enquiries here - • we
> > got some pretty quick responses when we had problems with S@H Australia
> > deliveries. I think with a thread like the legends one, maybe just the amount
> > of information may have precluded them from responding. It could be they just
> > grabbed all the responses into one big file & someone sifted through them to
> > put together a report for Brad or something. Difficult to tell.
>
> Very difficult to tell from this end. We are on the dark side of the one
> way glass. :)
>
> > > > With regard to http://news.lugnet.com/lego/direct/?n=3462, Brad said • "Thanks
> > in
> > > > advance for your help.". I would consider that thanks, wouldn't you?
> > >
> > > Umm... honestly? No. But I'm a communicator. I like to communicate. I
> > > feel like LEGO drops these infograms, then sneaks back behind the one-way
> > > glass to see how we (the test subjects) will react to their news. They
> > > don't seem to be truly interested in what we have to say, only if we prefer
> > > green over blue etc.
> >
> > But isn't that what's important to their business? They want to sell sets!
>
> Yes. I agree... I think. :)
>
> My point was that they seem to have already made up their minds before
> announcing things, then simply drop off the info and head out for the
> weekend. They know most of the feedback on LUGNET is going to be positive
> and any negative feedback (as mine often is) simply blows over and can be
> forgotten by Monday morning.
I think I disagree here. They were asking for info, and they got it (by the
truck-load!). I think it's a bit unfair to assume it's been forgotten, just
because they didn't answer your question.
> > They
> > want as much information as they can get about what sets people will buy! • They
> > happen to have some employees who are AFOLs, but LUGNET is just another • source
> > of marketting information to them.
>
> Take a look at their website. They do more marketing here than there.
> Several times now announcements of products and services have been made to
> LUGNET before making it to their own site. If this is the avenue they have
> chosen to communicate with their customers, then I am only trying to oblige
> them.
>
> > E-mail Brad! I've done that a couple of times, and guess what? He answers! • (Or
> > someone does, anyway.) I can't say who at LD reads the posts here, that's • their
> > business. But I know who reads Brad's e-mail (well, probably).
>
> But Brad has decided to make his announcements in a public discussion forum.
> Why would I take it private and fill up his INBOX which is probably already
> full enough?
What's the difference between that & posting here? At least you know he's gonna
read it?
> I have nothing to hide when it comes to my criticism. Quite
> the opposite... I am openly vocal about what things I like and all the
> things I don't.
You can be vocal in email, too. In the case of the wheelset question, probably
posting was what I'd have done first too, but after receiving no answer (if an
answer was important to me), I'd certainly consider a direct email. And after
receiving an answer (as I'm confident I would), I'd probably post it on LUGNET
if I thought people would be interested, and the responder gave me permission.
> I didn't see anywhere in any of Brad's posts that he
> requested people to email him directly. I think unless otherwise specified
> that would be a bit forward.
I have no problem emailing someone about things I'm pretty sure are relevant to
them, if they choose to publicise their address. I also have no problem
receiving email from people when it's relevant to me. I'd be surprised if the
VP of a company like lego direct thinks otherwise.
ROSCO
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Message is in Reply To:
 | | Re: Have they done it again?
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| (...) But as I pointed out in my reply... there were more than one type of "old metal-axle wheelsets" if you go far enough back. I'm not trying to be a pain, honestly... just to get some clarification. If, in fact, it's the 2x2 bricks with the small (...) (23 years ago, 22-Nov-01, to lugnet.general)
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