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Wow!!! That is crazy. I can see an "amateur start-up" making that kind
of rookie mistake but that shouldn't happen at a seasoned place like
our dear Lego Shop@Home.
I had one order this fall that was pretty messed up as well. I ordered
a bunch of web-specials along with a couple of regular-priced sets.
When I got the order, it said I owed additional money (I paid by money
order). The sales rep. who processed my order didn't give me credit
for the web-specials, even though I had sent in the order early to
take advantage of them.
Needless to say, a pleasant sales rep talked with her supervisor and
kindly reversed the charges on the items that were supposed to be on
sale to match the web-special price and I didn't have to worry about
the invoice.
Another incident also happened in where I ordered a Vladek Attack kit
this fall, and due to its popularity, it was back-ordered. When they
were shipping again, I got the castle wall in the mail, but it was
by itself.
So I had to phone Shop@Home again and complain I didn't get the Siege
Tower set. I got that a couple days later. So these are a couple
incidences this fall. I would consider these anomolies because the
vast majority of my orders have been processed perfectly and
completely and absolutely hassel free.
And I would also add, the customer-service department has been easy
to work with when there has been a mistake.
Ben
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