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(...) I'm keeping out of the color discussions, but I can answer this one. The 'Beige' on the list IS what we know as Tan. At LEGO, this color is known both as 'Brick Yellow' and also 'Beige' - color number 05 on the LEGO color chip pallette. Quite (...) (20 years ago, 17-Mar-05, to lugnet.color, lugnet.lego)
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| | Re: Reply 6: Issues vs. Mistakes
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In lugnet.color, Christian Treczoks wrote: <snip> (...) <snip> (...) For me, you've just lost your credibility. You're saying one thing in one post--'it's all about the communication--if they just said they're sorry but they can't change it now due (...) (20 years ago, 17-Mar-05, to lugnet.color, lugnet.lego)
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| | Re: Reply 7: Businesses, Customers and Trust
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Dear Leonard, Just a small correction and addition here: The "American Mindset" annotation relates to the example of Davids experience with Lego fixing a problem, and how exited he was that they actually did this, not to the starting paragraph. (...) (20 years ago, 17-Mar-05, to lugnet.color, lugnet.lego)
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| | Re: Reply 6: Issues vs. Mistakes
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David Eaton wrote: > Actually, is that true? At the time, was JVK in a position to reverse > the color change? He wasn't the CEO back then. IIRC he was a vice > president of some sort? Was he even in charge of that division of > Lego? I honestly (...) (20 years ago, 17-Mar-05, to lugnet.color, lugnet.lego)
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| | Re: Reply 6: Issues vs. Mistakes
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(...) Yep, 15K in about 4.5 years...but that's not 10 a day average. That's more like 14 per day (considering holidays, weekends, and vacation time - Granted, I work a great many weekends, holidays, and evenings, but I'd rather not start considering (...) (20 years ago, 16-Mar-05, to lugnet.color, lugnet.lego)
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| | Re: Reply 7: Businesses, Customers and Trust
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(...) -snip- (...) Would it change anything if the word was "dispassionate"(1) rather than objective. The idea that David is trying to express is whether an opinion is being clouded by excessive emotionalism. Maybe it is just an uniquely American (...) (20 years ago, 15-Mar-05, to lugnet.color, lugnet.lego)
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| | Re: Reply 6: Issues vs. Mistakes
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(...) Actually, is that true? At the time, was JVK in a position to reverse the color change? He wasn't the CEO back then. IIRC he was a vice president of some sort? Was he even in charge of that division of Lego? I honestly don't know, I'm just (...) (20 years ago, 15-Mar-05, to lugnet.color, lugnet.lego)
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| | Re: Reply 7: Businesses, Customers and Trust
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(...) North Americans only, or South Americans too? (20 years ago, 15-Mar-05, to lugnet.color, lugnet.lego)
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| | Re: Reply 4: A simple case of communication courtesy
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(...) Acknowledged. (...) What other duties does Jan have? I had the impression that CD was a fulltime job for him. (...) Yep. I can understand that. In ye olden days I had times where I had to process (i.e. at least read enough to see wether it was (...) (20 years ago, 15-Mar-05, to lugnet.color, lugnet.lego)
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| | Re: Reply 7: Businesses, Customers and Trust
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(...) There is no such thing as an "objective opinion". It's either - or. Objective: "Colour change is wrong for these reasons: ..." Opinion: "I cannot accept the CEOs apology" I don't consider myself "burned" here. I've been hit by the colour (...) (20 years ago, 15-Mar-05, to lugnet.color, lugnet.lego)
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| | Re: Reply 6: Issues vs. Mistakes
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(...) As I stated before, I consider proper, hands-on results over a thousand meetings and apologies. When I make a mistake, my duty is to fix the mistake and "mop up" whatever problems were caused by the existence of this problem. I consider this (...) (20 years ago, 15-Mar-05, to lugnet.color, lugnet.lego)
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| | Re: Reply 2: The PaB walls
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(...) They dont even have to do too much special for this, just send to PaB whatever minifigs/minifig parts/minifig accessories (headgear, neck/backgear, tools etc) happen to be lying around the wherehouse or that they happen to be producing for (...) (20 years ago, 15-Mar-05, to lugnet.color, lugnet.lego)
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| | Re: Reply 4: A simple case of communication courtesy
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(...) Ok, I fully understand the volume to be staggering. Thus I make this suggestion: As soon as you get a chance, contact you favorite IT guy in house.. ask him about setting up an auto response/receipt acknowledgement for incoming external mail. (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego, FTX)
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| | Re: Reply 7: Businesses, Customers and Trust
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In lugnet.color, Christian Treczoks wrote: <snip> (...) ANd this is exactly the point where you put in concrete terms that you've been too close to th ehobby to have an objective opinion--you've been 'burned too much', in your opinion, by TLC. I (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | Re: Reply 4: A simple case of communication courtesy
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(...) Actually, I think that this note, as well as all of your other multi-part replies are wonderful examples of how to best have a useful conversation. I'm happy to participate in these as long as the discussion goes on. It's the ones where I/we (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego, FTX)
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| | Re: Reply 6: Issues vs. Mistakes
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In lugnet.color, Christian Treczoks wrote: <snip> . (...) Oh My Goodness. THere was a real reaction--Jake has mentioned it numerous times--meetings, discussuins, etc. And to throw the icing and cherry on the cake, which didn't have to happen, you (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | Re: Reply 1: The Building Corner Person
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In lugnet.color, Christian Treczoks wrote: <snip> (...) Not to dump, but TLC responded with a 'Yes we heard you (after the fact, to be sure), but due to financial/other reasons we are not going to change the colour back'. Jake said it, and now we (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | Reply 7: Businesses, Customers and Trust
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(...) Accurately observed. (...) I wouldn't credit the demand of interaction to the explosion in customer choice - on the contrary. If the customer can readily choose from a range of products with sufficient quality the one that fits his needs, an (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | Reply 6: Issues vs. Mistakes
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(...) I, personally, am not the topic. I am just pointing to the issues where Lego might have a problem. If I don't get an answer to a question, I have to think that this might happen to other people, too. And they might be more upset or confused by (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | Reply 5: Miscellaneous
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(...) Indeed. But they are usually linked to communicationwise upset/anger/confusion/problems. Some kind of reaction or non-reaction must have provoked this "nobody listens", "nobody told" impression, don't you think? (...) And I fully accept that (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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