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Whoa, there, calm down, boy. I work at a ToysRUs in Central Ohio, and I can
assure you that that cashier was one in a million. All of the cashiers we hire
are trained to be as nice as possible, especially during the holiday season.
I'm glad you noticed we have a good stock of Legos, but Im' sorry you had such
an unpleasant experience. I can assure you, it was a rare one. You can feel
free to complain about him to his managers, they would appreciate hearing
about it.
> To all,
>
> I went to TRU last night on a rare night off to get some LEGO. I went
> there, the store is finally calming down, it looked decent (Well, they
> moved to a new store, but it is still TRU) and went to the LEGO aisle.
> They restocked it to some extent, I picked up another A Wing, a B-Wing,
> and then a Naboo Swamp for my ever increasing Droid Army. No Slave 1's.
> it looks like this will be the hard to find set for the 2000 initial
> releases. They also had the 30.00 Battle droid, but I passed it up for
> now (Wait for a good sale!)
>
> Anyway, I went up front, to find Gran Turismo 2 (My other hobby) and a
> new Playstation memory card. They didn't have these either, so I went to
> the front to leave. I waited in line, and finally got up there. A male
> was running the register. His first comment was, "Doing some late night
> shopping?"
>
> Well, considering my late night shopping involves Meijer between 11:00PM
> - 2:30AM in the morning, I responded, "I guess."
>
> As he was scanning, I inquired about getting a memory card, since they
> are very small, and most stores lock them away. He asked some lady, and
> said no. I then said, "Well, most stores lock them up because they are
> easy to shoplift."
>
> He then said. "Oh, thanks for the info." Like I was going to steal one
> or something.
>
> The transaction was finally done, and he handed me my receipt and
> change, and then said, "Here's your receipt, I hope you don't take a few
> parts out and then return the set."
>
> I looked at him, and said, "Sir, I have been buying LEGO sets for 20
> years now, and I returned one so far." I walked out then, leaving him
> with a puzzled look on his face.
>
> What is this guy's problem? I have dealt with enough stores and
> policies, etc., where I know the game, I know the rules, and I know how
> to treat people. You never ask the kind of questions this malcontent
> did, much less accuse me twice of shoplifting. Is this the service we
> can expect from TRU and other stores? And people wonder why I like
> U-Scans! No cashier, I do it myself, no questions. I am very glad I used
> the Geoffrey dollars toysrus.com gave me to buy those, because I would
> have wanted a refund, just to tick this guy off. What a horrid example
> of poor service. I am looking forward to LEGO Direct.
>
> Any other people had experiences like this before? Why do people behave
> like this? I never would do anything near the sort when I was a cashier.
> You don't ask when someone brings a party pack of condoms and a 12 pack
> of beer if they are going to have fun, or get some, etc. It is called
> courtesy.
>
> Scott S.
> ______________________________________________________________________________ • ___________
> Scott E. Sanburn-> ssanburn@cleanweb.net
> Systems Administrator/CAD Operator-Affiliated Engineers ->
> http://www.aeieng.com
> LEGO Page -> http://www.geocities.com/Area51/Station/3372/legoindex.html
> Home Page -> http://www.geocities.com/Area51/Station/3372/index.html
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Message has 1 Reply:
 | | Re: Toys R Us Experience
|
| Joel, (...) Well, I am sure if you ask around LUGNET, at home, or here at AEI, I am rarely calm. But I was extremely calm last night when this happened. Maybe an "Evil" calm... :) (...) Well, this is one instance, but I have had other experiences. (...) (25 years ago, 30-Dec-99, to lugnet.market.shopping, lugnet.market.theory)
|
Message is in Reply To:
| | Toys R Us Experience
|
| To all, I went to TRU last night on a rare night off to get some LEGO. I went there, the store is finally calming down, it looked decent (Well, they moved to a new store, but it is still TRU) and went to the LEGO aisle. They restocked it to some (...) (25 years ago, 30-Dec-99, to lugnet.market.shopping, lugnet.market.theory)
|
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