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Rich Manzo wrote:
>
> "Doing some late night
> > shopping?"
> >
> > Well, considering my late night shopping involves Meijer between 11:00PM
> > - 2:30AM in the morning, I responded, "I guess."
> >
> > As he was scanning, I inquired about getting a memory card, since they
> > are very small, and most stores lock them away. He asked some lady, and
> > said no. I then said, "Well, most stores lock them up because they are
> > easy to shoplift."
> >
> > He then said. "Oh, thanks for the info." Like I was going to steal one
> > or something.
> >
> > The transaction was finally done, and he handed me my receipt and
> > change, and then said, "Here's your receipt, I hope you don't take a few
> > parts out and then return the set."
> >
> > I looked at him, and said, "Sir, I have been buying LEGO sets for 20
> > years now, and I returned one so far." I walked out then, leaving him
> > with a puzzled look on his face.
> >
> > What is this guy's problem? I have dealt with enough stores and
> > policies, etc., where I know the game, I know the rules, and I know how
> > to treat people. You never ask the kind of questions this malcontent
> > did, much less accuse me twice of shoplifting. Is this the service we
> > can expect from TRU and other stores? And people wonder why I like
> > U-Scans! No cashier, I do it myself, no questions. I am very glad I used
> > the Geoffrey dollars toysrus.com gave me to buy those, because I would
> > have wanted a refund, just to tick this guy off. What a horrid example
> > of poor service. I am looking forward to LEGO Direct.
> >
> > Any other people had experiences like this before? Why do people behave
> > like this? I never would do anything near the sort when I was a cashier.
> > You don't ask when someone brings a party pack of condoms and a 12 pack
> > of beer if they are going to have fun, or get some, etc. It is called
> > courtesy.
> >
> > Scott S.
>
> I have the ultimate TRU rudeness story. About 1 week ago, I was taking
> inventory of the lego sets for my site (coming soon) and a clerk comes up to
> me and the following occured-
> Clerk- "what are you doing?"
> Me- "taking inventory of the lego sets"
> clerk- "Do you work here?"
> Me- No, im taking inventory for my website"
> clerk-"you shouldn't be doing that"
> me- "why?"
> (No Response, Walks away)
> about 3 minutes later that same clerk and a manager came back-
> Manager- "Excuse me sir, you cannot do that"
> Me- "Why not?
> manager- "just DONT do it"
> Me- "Why not, last time I checked I have a right to write things down in a
> store!"
> Manager- "Stop, or I will ask you to leave the store."
> Me- "You cannot do that im not doing anything wrong!"
> Manager- "leave or I will call security to remove you"
> Me- "fine!"
>
> So I then left the store. However later on that day, after that managers
> shift was over, got dressed in a white shirt and tie, and went back to finish
> taking inventory. Nobody came up to me that time.
> The strangest part of this is that I cant even file a complaint. Who can I
> file it to? Not the manager. Did I do anything wrong?
This is something retailers are extremely sensitive about. The manager
was assuming you were a "spy" for another retailer. I'm not sure what
their exact protections under the law are, but from a purely Libertarian
perspective, they have every right to throw you out of the store.
When taken to extremes, this sort of thing does make it hard to price
shop. I would hope that most stores would allow you to write down the
prices and quantities available of a handfull of items you were shopping
for, but I have no problem with them wanting to try and stop other
retailers from "spying" on them.
--
Frank Filz
-----------------------------
Work: mailto:ffilz@us.ibm.com (business only please)
Home: mailto:ffilz@mindspring.com
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Message has 1 Reply:
 | | Re: Toys R Us Experience
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| (...) Stunningly pointless, IMHO. The measures that a store puts into place to prevent "spying" are invariably going to cost more than the potential loss of revenue. Again, IMHO, the potential loss of revenue is diddly squat - especially when (...) (25 years ago, 31-Dec-99, to lugnet.market.shopping, lugnet.market.theory)
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Message is in Reply To:
| | Re: Toys R Us Experience
|
| "Doing some late night (...) I have the ultimate TRU rudeness story. About 1 week ago, I was taking inventory of the lego sets for my site (coming soon) and a clerk comes up to me and the following occured- Clerk- "what are you doing?" Me- "taking (...) (25 years ago, 31-Dec-99, to lugnet.market.shopping, lugnet.market.theory)
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