Subject:
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Re: Cancelling orders -- a Brickbay issue
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Newsgroups:
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lugnet.market.theory
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Date:
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Mon, 11 Sep 2000 06:37:12 GMT
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Viewed:
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797 times
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FYI, I continue to buy from Susan too (buy a LOT, actually), but find myself
having to do the same thing - take the trash out immediately after receiving a
package from her, and drop her parts right into cleaner for a minimum of one day.
I love the parts I get from her, I just wish I could use them right away, instead
of soaking them for sometimes days to get rid of the reek.
Frank Filz wrote:
> I have to admit to some curiousity as to how to handle this type of situation
> (buyer finds something objectionable about the item, but it is not such an
> objection as to warrant negative feedback and in fact, the buyer may be
> perfectly willing to continue buying from that seller, understanding that the
> items they get will have this objectionable feature. I have continued to buy
> from a seller on eBay (susan45301@aol.com) who sells wonderful lots of LEGO,
> often new parts, describes her items well, is very responsive on shipping and
> holding your items for a week or two while a string of auctions complete, in
> other words, an A++ seller, EXCEPT someone in her place of buisiness smokes
> like a chimney. I have never received a package which reeks more of smoke from
> any other seller. The smoke smell is so bad that I immediately throw out the
> packaging and dunk the pieces in a cleaning bath. I would love it if there was
> a good way to force this information out in the public without risking my eBay
> feedback rating, or unduly trashing hers. I suppose I could e-mail her, and
> point out that while I am willing to deal with the issue, she is potentially
> exposing someone to a serious health risk (the way I react to the packages
> suggests that someone with asthma could possibly have a severe reaction
> triggered). I have chosen to broadcast this information here on Lugnet, but
> only after a somewhat lengthy discussion convinced me that I should. Of course
> another unfortunate thing about this situation is that she is losing some
> money. I often decide not to bid on items because I decide that dealing with
> the smoke is just not worth the effort for the particular pieces.
>
> I do find it curious that a seller would get miffed about a positive feedback
> that mentions some problem with the item. Of course it is probably best that
> one clarify the issue with the seller first (they may not realize that the
> issue you had with the item was a real issue, and may be quite willing to
> correct it - an early purchase off eBay was for some pirate ships which
> arrived in a box mostly assembled with some crumpled newspaper around them. No
> internal bag to keep parts from being lost. The box arrived with a fairly
> large hole. Who knows how many pieces were lost. I mentioned this to the
> seller, and the next time I bought something from them, they packaged it much
> better (and then on that 2nd sale, I mentioned good packing in the feedback, I
> didn't mention packing on the first feedback).
>
> Ultimately, the online fleamarket industry is going to have to deal with these
> issues. Feedback wars are not the solution (and I suspect that the way eBay
> feedback is used really isn't as effective as it should be). One thing which
> may help the situation is for e-payments to become so much the way to do
> buisiness that the buyer feedback is essentially automatically generated (eBay
> sends you a "bill", you click on the "pay" button, the seller gets his money,
> your buying feedback gets adjusted automatically, you then get to give the
> seller feedback when you actually receive the item, and they get to respond to
> your feedback, and have a grievance process for dealing with unfair feedback).
>
> FUT: lugnet.market.theory
>
> Frank
--
Tom Stangl
***http://www.vfaq.com/
***DSM Visual FAQ home
***http://ba.dsm.org/
***SF Bay Area DSMs
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Message has 1 Reply:
 | | Smoky parts from Susan
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| I too have found Susan's stuff to reek of smoke. I usually air it out for a few days before setting it aside for later sorting. I agree with Tom and Frank's thoughts....perhaps one of us could e-mail her and ask about the situation?? Is there (...) (24 years ago, 11-Sep-00, to lugnet.market.theory)
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