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(...) I ordered on the 18th and the last night my order was "backorder staus" now it's "cancelled" can they do that ? (25 years ago, 25-Jan-00, to lugnet.market.shopping)
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Doug wrote in message ... (...) Lego (...) am (...) Well, they were clearancing the item. I suspect the "backorder" was due to a programming deficiency (not being set up to deal with clearance items, which should not be backordered when they run (...) (25 years ago, 25-Jan-00, to lugnet.market.shopping)
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I got 0% of my order and I'm very PO'ed about it.. Their E-comm need some serious help! Jim (...) (25 years ago, 25-Jan-00, to lugnet.market.shopping)
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(...) Sure they can. Just about every online store (and heck, maybe brick and mortar ones too) have some wording someplace that goes something like, "your order is really just an offer to purchase at the stated price and we are not obligated to sell (...) (25 years ago, 25-Jan-00, to lugnet.market.shopping)
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I never got any email from wbstore, but today I got a pokemon card and an invoice for backordered 4561s. I assume I'll get another snail mail in a few days to say "cancelled". Toys R Us, on the other hand, having cancelled my 7171 order after I (...) (25 years ago, 25-Jan-00, to lugnet.market.shopping)
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(...) Hey! Here's a neat idea! Why don't they *just sell the stuff they own* If I offered to sell 10 8855s, took the orders, and then said, "Oh, sorry, I haven't got ten.' I would get flamed to a crisp. What annoys me is the incompetence of the (...) (25 years ago, 25-Jan-00, to lugnet.market.shopping)
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(...) Yes, but what is at issue is that the sets (certanly some of them!) are still in the catalog, therefore it is reasonable to assume that TLG has the sets still in stock (4561 for example) It cheases me that they would do this, Tom & Larry, keep (...) (25 years ago, 25-Jan-00, to lugnet.market.shopping)
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You aren't dealing with that conglomerate YET. The merger won't go through until much later in the year. Otherwise, I'd find out an internal # at work to raise hell ;-) (...) -- Tom Stangl ***(URL) Visual FAQ home ***(URL) Bay Area DSMs (25 years ago, 25-Jan-00, to lugnet.market.shopping)
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(...) Its a shame that the WB Store doesn't have a feedback number :) Of course, now I wonder if it should really be called the 'Time/Warner/AOL/Net...MI-Store'. Remember which mega-conglomerate you are dealing with here. Ray (25 years ago, 25-Jan-00, to lugnet.market.shopping)
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(...) I'm not sure if the smiley means that you don't really want the number, but the phone number for the WB Store is 1.800.289.7900, and the email address for customer service is wbstore@customerserv...email.com. Flame on! --Raymond Flournoy (...) (25 years ago, 25-Jan-00, to lugnet.market.shopping)
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Actually, I was referring to feedback in the ebay sense. I should have said 'a feedback rating'. By now, the WB Store would have quite a few negative feedbacks. For all the problems with ebay, at least you can get some sense of the honesty & (...) (25 years ago, 25-Jan-00, to lugnet.market.shopping)
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(...) Well, come on. Really. Do you think every single place you order from is located in a giant warehouse with acres of merchandise sitting there, just ready to go out? The reality is places start clearing stuff out, and maybe through a glitch, or (...) (25 years ago, 26-Jan-00, to lugnet.market.shopping)
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(...) I heard Andersen Consulting was at least partially to blame for some of the TRU's online holiday season problems. Anyone know if that's for real? (25 years ago, 26-Jan-00, to lugnet.market.shopping)
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No... It's a shame that they all went home Tuesday afternoon "because of bad weather"! Yeah, a storm of mad customers calling! :( My 3 extra 8735's and second Indy Storm got cancelled too... I was gonna order several more on payday! AAAGGGHHHHH! (...) (25 years ago, 26-Jan-00, to lugnet.market.shopping)
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Yes, but... Companies that hide behind "we goofed up" are within their rights. They're just not as well regarded as those that stand behind their offers. Ali V. told me of a tale... seems he had found a store that sold 4558s in Japan somewhere. (...) (25 years ago, 26-Jan-00, to lugnet.market.shopping)
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(...) That reminds me of something that happened to my mom. I lived in Japan as a child, and one day my mother bought a dozen pastries or riceballs or something at a store in Yokosuka (Saikaya Department Store). Well, she got them home and (...) (25 years ago, 26-Jan-00, to lugnet.market.shopping)
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Ah, but a point you are missing is that when someone in here was on the phone with WB right around the same time as many of us were ordering, and they said they were out of the clearance stuff on the website, but had them in their CATALOG sales at (...) (25 years ago, 26-Jan-00, to lugnet.market.shopping)
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(...) Ok, I confess, I'm a dangerous idealist. But for a company which sells things, two of its most valuable assets are its inventory and its customers' goodwill. WB don't seem to be good at managing either. Again, I have no axe to grind here, just (...) (25 years ago, 26-Jan-00, to lugnet.market.shopping)
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Does anyone have the WB catalog phone number? and product number of the 4561. I'd like to see if they have it in stock. Thanks Jim (...) (25 years ago, 26-Jan-00, to lugnet.market.shopping)
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My Exchange Server at work just let me know that my e-mail that I sent out on Wed 1/26 to the address wbstore@customerservicemail.com was undeliverable. The message states that the host was unreachable. Did anyone else have a similar problem? -Andy (...) (25 years ago, 28-Jan-00, to lugnet.market.shopping)
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They participate in BizRate, for whatever that's worth (not much as far as I can tell). (...) -- Dennis Williamson - Certified Y2K Complacent Bad News: The next millenium starts on a Monday. Good News: You get the day off. (remove .NO and SPAM. to (...) (25 years ago, 7-Feb-00, to lugnet.market.shopping)
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So how do we get in to fix the rating? m (...) with. (...) (25 years ago, 3-Mar-00, to lugnet.market.shopping)
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Bizrate sent me a rating inquiry for WB Studio Store. I didn't give them all "1"s. I gave "product representation" a N/A since I never saw product. They have good scores overall, though, never would've suspected how messed up they really are. -gus (...) (25 years ago, 3-Mar-00, to lugnet.market.shopping)
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