Subject:
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Re: Super Duper Huge Awesome Sale!!
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Newsgroups:
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lugnet.loc.ca
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Date:
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Wed, 13 Jun 2001 00:35:07 GMT
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Viewed:
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612 times
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Seeing as how I currently do work in the service industry, I know that there
are "stupid cashiers" but there is some blame to be laid on manange for not
keeping their employees informed. But there are difficulties in doing that
for large companies like Zellers. Also, there is the fact that not all
employees would be aware of all sales, I'm sure Zellers has sales and such
on many items weekly, as well as most people wouldn't put a Lego sale as
high priority to remember. But the one time I bought something at the BOGO
sale at Zellers I had no problem.
I only replied because I hate it when people get the 'stupid cashier'
attitude, I'm not saying that you are guilty of that, but I deal with people
all the time, many who think they are high and mighty compared to the lowly
cashier, and I, and my other employees get dumped on all the time by rude
people, and can't do anything about it.
Sorry about the rambling.
~Adam
In lugnet.loc.ca, Calum Tsang writes:
> In lugnet.loc.ca, Kyle D. Jackson writes:
> > That always kills me. I remember that happening at TRU once.
> > The girl said the stuff I was buying wasn't (one of the only
> > three sets) pictured in the ad, so it didn't apply. I did
> > a lot of miming by pointing at the "ALL LEGO" in the ad and
> > then the big LEGO logo on the sets. Eventually some manager-looking
> > lady reluctantly agreed to the sale (just to get rid of me?).
> >
> > Then there's the 15-minute wait while the first attempt at the
> > transaction gets voided...
>
> While I often would like to think it's the cashier being stupid, I suspect
> it's actually a management problem-they're not giving their cashier
> employees enough responsibility to make a call on whether or not something
> is within the sale terms. As a result, they always err on the side of
> caution-who'd want to get fired over selling some Lego too cheaply?
>
> In terms of what I've noticed lately is in the last 10-15 years (having
> worked in retail systems and process development) we're seeing a lot more
> reliance on information systems to handle pricing, inventory and sales,
> instead of real human beings. We see people not being able to make a call
> on something (like with a flyer at the checkout) as well as the Super Duper
> Huge Awesome Sale of 2 cents off, but it also means we're getting a lot
> better deals once in a while too, like $$117 Mindstorms and $46 trains :)
> due to system price controls trying to flush old inventory automatically.
>
> Calum
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Message has 1 Reply:
 | | Re: Super Duper Huge Awesome Sale!!
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| (...) No, it's very much a valid concern. I used to work in labour management for a large retailer and spent a good part of my time in stores doing studies and convincing my coworkers to listen to store personnel. The cashiers get a lot of pressure (...) (23 years ago, 14-Jun-01, to lugnet.loc.ca)
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Message is in Reply To:
| | Re: Super Duper Huge Awesome Sale!!
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| (...) While I often would like to think it's the cashier being stupid, I suspect it's actually a management problem-they're not giving their cashier employees enough responsibility to make a call on whether or not something is within the sale terms. (...) (23 years ago, 12-Jun-01, to lugnet.loc.ca)
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