Subject:
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Re: Super Duper Huge Awesome Sale!!
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Newsgroups:
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lugnet.loc.ca
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Date:
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Tue, 12 Jun 2001 17:10:00 GMT
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Viewed:
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524 times
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In lugnet.loc.ca, Kyle D. Jackson writes:
> That always kills me. I remember that happening at TRU once.
> The girl said the stuff I was buying wasn't (one of the only
> three sets) pictured in the ad, so it didn't apply. I did
> a lot of miming by pointing at the "ALL LEGO" in the ad and
> then the big LEGO logo on the sets. Eventually some manager-looking
> lady reluctantly agreed to the sale (just to get rid of me?).
>
> Then there's the 15-minute wait while the first attempt at the
> transaction gets voided...
While I often would like to think it's the cashier being stupid, I suspect
it's actually a management problem-they're not giving their cashier
employees enough responsibility to make a call on whether or not something
is within the sale terms. As a result, they always err on the side of
caution-who'd want to get fired over selling some Lego too cheaply?
In terms of what I've noticed lately is in the last 10-15 years (having
worked in retail systems and process development) we're seeing a lot more
reliance on information systems to handle pricing, inventory and sales,
instead of real human beings. We see people not being able to make a call
on something (like with a flyer at the checkout) as well as the Super Duper
Huge Awesome Sale of 2 cents off, but it also means we're getting a lot
better deals once in a while too, like $$117 Mindstorms and $46 trains :)
due to system price controls trying to flush old inventory automatically.
Calum
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Message has 3 Replies:
 | | Re: Super Duper Huge Awesome Sale!!
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| Seeing as how I currently do work in the service industry, I know that there are "stupid cashiers" but there is some blame to be laid on manange for not keeping their employees informed. But there are difficulties in doing that for large companies (...) (23 years ago, 13-Jun-01, to lugnet.loc.ca)
| | | Re: Super Duper Huge Awesome Sale!!
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| (...) Agreed. I'm not griping about the cashiers, I'm griping about the system. In this day and age when the price pops into the cash register by just swiping a bar code, there is no reason sales shouldn't be automatic. Many times it doesn't seem to (...) (23 years ago, 14-Jun-01, to lugnet.loc.ca)
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Message is in Reply To:
| | Re: Super Duper Huge Awesome Sale!!
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| (...) That always kills me. I remember that happening at TRU once. The girl said the stuff I was buying wasn't (one of the only three sets) pictured in the ad, so it didn't apply. I did a lot of miming by pointing at the "ALL LEGO" in the ad and (...) (23 years ago, 12-Jun-01, to lugnet.loc.ca)
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