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In lugnet.market.shopping, Larry Lesser wrote:
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In lugnet.market.shopping, Mark Sandlin wrote:
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In lugnet.market.shopping, Daniel Siskind wrote:
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Also, during the lengthy periods being of being placed on hold, I decided
that this was my last time I would be dealing with this company and it’s
products. Through my close involvement in the AFOL community, I have
witnessed too many of the company’s shenanigans: been betrayed too many
times by corporate know-nothings, been made empty promises, and put up with
too many lies. I just can’t believe in the company or it’s products
anymore. Other than a few odds and ends for my battleship (which I will buy
at Bricklink, where there is real customer service) I do not plan to buy
any more LEGO products for myself, friends, or family (In fact I haven’t
bought any LEGO sets at all since the great 2004 gray brick debacle). At
this point, I’m feeling really used, abused, and totally unamused.
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I can understand being frustrated, but writing off the entirety of the LEGO
company because one keyboard jockey at S@H made a mistake is pretty lame.
It can often take weeks to resolve credit card mistakes because of the
lengthy processes involved with avoiding fraud. I had someone steal my
credit card number once ($1,300) and it took about 5 weeks to get the issue
resolved. I seem to recall that the law states the charging company has up
to 90 days to refund your money in such a situation.
But hey, at least you’ll get some attention... which is what this kind of
post is looking for anyway.
-Grand Admiral
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I agree, let the bank fight it out for you. That is why we pay what we pay is
service fees to the banks. Call Paypal and tell them the whole situation,
they should take care of it for you. If they don’t you can make an ideal
threat to contact the Fed Reserve Banking Division. That may just get a
person to change their attitude.
As far as TLC call them direct in Enfield. Call the long distance number and
ask to speak to a supervisor. Try to get a fresh person. If it doesn’t work
you can always pull the card of asking to speak to Jake.
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But, I seem to recall that PayPal goes to great lengths to say they’re not a
“bank”...
As someone who both knows Dan, and has been a fan of LEGO for nearly 40 years,
I’m leaning towards the “this is a busy season at Shop@Home” line of thought, so
I really want to give them the benefit of doubt. Hopefully someone in Enfield
will hear about this and get things straightend out right away.
It’s not good to have someone like Dan mad at your company, not when the things
he has built (or helped build) have done so many good things for LEGO.
Come on, TLC - please get this situation take care of!
JohnG, GMLTC
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