Dear LEGO : 4998


Dear LEGO / 4998	4997 \| 4999

Subject:	Re: Shop@Home Nightmare! (from a now ex-AFOL)
Newsgroups:	lugnet.market.shopping, lugnet.dear-lego
Date:	Thu, 9 Dec 2004 17:09:19 GMT
Viewed:	344 times

In lugnet.market.shopping, Mark Sandlin wrote:

In lugnet.market.shopping, Daniel Siskind wrote:

Also, during the lengthy periods being of being placed on hold, I decided that this was my last time I would be dealing with this company and it’s products. Through my close involvement in the AFOL community, I have witnessed too many of the company’s shenanigans: been betrayed too many times by corporate know-nothings, been made empty promises, and put up with too many lies. I just can’t believe in the company or it’s products anymore. Other than a few odds and ends for my battleship (which I will buy at Bricklink, where there is real customer service) I do not plan to buy any more LEGO products for myself, friends, or family (In fact I haven’t bought any LEGO sets at all since the great 2004 gray brick debacle). At this point, I’m feeling really used, abused, and totally unamused.

I can understand being frustrated, but writing off the entirety of the LEGO company because one keyboard jockey at S@H made a mistake is pretty lame.

It can often take weeks to resolve credit card mistakes because of the lengthy processes involved with avoiding fraud. I had someone steal my credit card number once ($1,300) and it took about 5 weeks to get the issue resolved. I seem to recall that the law states the charging company has up to 90 days to refund your money in such a situation.

But hey, at least you’ll get some attention... which is what this kind of post is looking for anyway.

-Grand Admiral

I agree, let the bank fight it out for you. That is why we pay what we pay is service fees to the banks. Call Paypal and tell them the whole situation, they should take care of it for you. If they don’t you can make an ideal threat to contact the Fed Reserve Banking Division. That may just get a person to change their attitude.

As far as TLC call them direct in Enfield. Call the long distance number and ask to speak to a supervisor. Try to get a fresh person. If it doesn’t work you can always pull the card of asking to speak to Jake.

Message has 3 Replies:

		Re: Shop@Home Nightmare! (from a now ex-AFOL)
(...) You may well get a "Jake who?".. he doesn't sit in Enfield and may not be in their phone system. Also I am not sure that Jake can (or should) help in specific cases. He doesn't work for Shop at Home. He's also not necessarily tasked with (...) (20 years ago, 9-Dec-04, to lugnet.market.shopping, lugnet.dear-lego, FTX)

		Re: Shop@Home Nightmare! (from a now ex-AFOL)
(...) But, I seem to recall that PayPal goes to great lengths to say they're not a "bank"... As someone who both knows Dan, and has been a fan of LEGO for nearly 40 years, I'm leaning towards the "this is a busy season at Shop@Home" line of thought, (...) (20 years ago, 9-Dec-04, to lugnet.market.shopping, lugnet.dear-lego, FTX)

		Re: Shop@Home Nightmare! (from a now ex-AFOL)
(...) Paypal is not exactly a bastion of customer service either. Clearly they enjoy their position as a market leader and the ability to bully and neglect their consumers that comes with it. I do agree that it's unfair to to chastise a company for (...) (20 years ago, 9-Dec-04, to lugnet.market.shopping, lugnet.dear-lego, FTX)

Message is in Reply To:

		Re: Shop@Home Nightmare! (from a now ex-AFOL)
(...) I can understand being frustrated, but writing off the entirety of the LEGO company because one keyboard jockey at S@H made a mistake is pretty lame. It can often take weeks to resolve credit card mistakes because of the lengthy processes (...) (20 years ago, 9-Dec-04, to lugnet.market.shopping, lugnet.dear-lego, FTX)

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