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In lugnet.market.shopping, Daniel Siskind wrote:
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Also, during the lengthy periods being of being placed on hold, I decided that
this was my last time I would be dealing with this company and it’s products.
Through my close involvement in the AFOL community, I have witnessed too many
of the company’s shenanigans: been betrayed too many times by corporate
know-nothings, been made empty promises, and put up with too many lies. I just
can’t believe in the company or it’s products anymore. Other than a few odds
and ends for my battleship (which I will buy at Bricklink, where there is real
customer service) I do not plan to buy any more LEGO products for myself,
friends, or family (In fact I haven’t bought any LEGO sets at all since the
great 2004 gray brick debacle). At this point, I’m feeling really used,
abused, and totally unamused.
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I can understand being frustrated, but writing off the entirety of the LEGO
company because one keyboard jockey at S@H made a mistake is pretty lame.
It can often take weeks to resolve credit card mistakes because of the lengthy
processes involved with avoiding fraud. I had someone steal my credit card
number once ($1,300) and it took about 5 weeks to get the issue resolved. I seem
to recall that the law states the charging company has up to 90 days to refund
your money in such a situation.
But hey, at least you’ll get some attention... which is what this kind of post
is looking for anyway.
-Grand Admiral
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