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(...) Ah, so unlike last year, when they decided that the best time to shut down production in Enfield and move everything to Mexico was just in time for the holiday season (leaving many stores, including the Lego brand stores, fairly bare of bricks (...) (17 years ago, 24-Aug-07, to lugnet.ambassadors, lugnet.market.shopping, FTX)
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(...) Hopefully, Joe doesn't mind me posting and paraphrasing his info. He could only speculate, but his thought was that we recent back-order problems were related to... 1. Outsourcing - since the brick production (but not Technic or Bionicle) is (...) (17 years ago, 24-Aug-07, to lugnet.ambassadors, lugnet.market.shopping, FTX)
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(...) It would be great if you could share with others your findings... (17 years ago, 24-Aug-07, to lugnet.ambassadors, lugnet.market.shopping, FTX)
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(...) Nevermind this thread. I spoke with Joe Meno and he has given me some potential scenarios as to why the sets I am interested in are back-ordered. Thanks, Dave (17 years ago, 24-Aug-07, to lugnet.ambassadors, lugnet.market.shopping, FTX)
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Hey all. Stacy and I were just wondering if anyone has heard anything about why so many sets are on back-order at U.S. S@H. The MTT has been on mega-long back-order, so I've been waiting to order it and a bunch of other sets I've been looking at are (...) (17 years ago, 23-Aug-07, to lugnet.ambassadors, lugnet.market.shopping, FTX)
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| | Re: Impact of LTCs (Re: The Official "Issues List")
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(...) ... (...) The thing about the 9v trains is that it is a gateway to building a train layout (conventional model railroading has a long history with adults, etc etc etc). The layout, whether a LTC or in someone's basement, will likely be (...) (17 years ago, 23-Aug-07, to lugnet.ambassadors, lugnet.trains)
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My experiences with LEGO customer service are few and far between, but when I have contacted them, I have been very satisfied. Once, I had bought two of set 8420 and received different couloured shock absorbers. After a brief e-mail conversation, I (...) (17 years ago, 20-Aug-07, to lugnet.ambassadors, FTX)
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(...) I have been very pleased with the customer service from LEGO S@H. Two examples come to mind: 1. An order was placed online and delivered by our favorite package smashing service. There were damaged and missing items. This went way beyond (...) (17 years ago, 18-Aug-07, to lugnet.ambassadors, FTX)
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(...) OK "Customer Service" and consumer service stories... First, two "Customer Service" the organization in Enfield circa 1995 I wrote a letter to Susan Williams (yes, I was in my twenties and I addressed a letter to Ms Williams :) about the (...) (17 years ago, 17-Aug-07, to lugnet.ambassadors)
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(...) Not to be rude but... what should Europeans say then (and, worst of all, people from Denmark(!) and Norway who, if I remember correctly, have the highest prices)? I'm not saying at all what you have is ok! But to call 25-30% for criminal, (...) (17 years ago, 17-Aug-07, to lugnet.ambassadors, FTX)
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(...) I am not sure she was ever real. A lot of companies use a name and when you ask for that person anyone can help you, but by using it they know why you called. Very common for a collection agency or a bank to do that. I used to call and ask for (...) (17 years ago, 17-Aug-07, to lugnet.ambassadors, FTX)
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| | Re: Impact of LTCs (Re: The Official "Issues List")
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"Elroy Davis" <edavis@vermontcount...store.com> wrote in message news:JLzvDn.Cqp@lugnet.com... [snip] (...) One way to allow for "non-train" interests in a train display is to dedicate layout space to other Lego themes. One of our shows (RichLUG) a (...) (17 years ago, 11-Aug-07, to lugnet.ambassadors, lugnet.trains)
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(...) I have two daughters, 2 and 8 weeks. I loathe the day that they discover that Santa is not what they imagine. As an adult I don't get disillusioned any more. I still think that if she was never real it was brilliant marketing. I still remeber (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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(...) I would surmise that she was a real employee in customer service back when it was a smaller company and maybe she even personally replied to customer inquiries back when they weren't as numerous as they would eventually become as TLG grew and (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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Mine was very basic problem. They charged the right amoutn per say to my card. BUT THE PAPER work they provided seemed to be short a few cents here and there. SO IMAGINE the fun an auditor would have with that. Ie how am I too balance things when (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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(...) Damon- I am not the type that goes around saying "Santa isn't real". My kids are 18 & 20 and I still would never say that to them. That said, I dislike dishonesty as well. So, in beneign cases such as this, I just wink. There are humorous (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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(...) So when was the "coming out" party? I noticed shortly after I got back into the hobby that there was no more "Susan Williams" on the letters. And here I thought that she must have finally retired! This is a great move by TLC, whoever came up (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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(...) Oooooh that reminds me, I have had this happen too and that's completely unacceptable. You authorize a charge of x, and then they charge a higher amount? I bought something on sale but they charged me the regular price. I called to get it (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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(...) John; Since i can't find any usefull info in the news section, please explain again for those of us who are not in on the joke. What is the full story on the how and why and when this was revealed? And just for the sake of it, I think this is (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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(...) Damon, Susan Williams is right up there with "Film Director Alan Smithee" Basically, it's a made up name, probably to give a more human element to the overall Consumer services group. (Which as an overall, is pretty good!) For BrickFest 2005, (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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