| |
"Doing some late night
> shopping?"
>
> Well, considering my late night shopping involves Meijer between 11:00PM
> - 2:30AM in the morning, I responded, "I guess."
>
> As he was scanning, I inquired about getting a memory card, since they
> are very small, and most stores lock them away. He asked some lady, and
> said no. I then said, "Well, most stores lock them up because they are
> easy to shoplift."
>
> He then said. "Oh, thanks for the info." Like I was going to steal one
> or something.
>
> The transaction was finally done, and he handed me my receipt and
> change, and then said, "Here's your receipt, I hope you don't take a few
> parts out and then return the set."
>
> I looked at him, and said, "Sir, I have been buying LEGO sets for 20
> years now, and I returned one so far." I walked out then, leaving him
> with a puzzled look on his face.
>
> What is this guy's problem? I have dealt with enough stores and
> policies, etc., where I know the game, I know the rules, and I know how
> to treat people. You never ask the kind of questions this malcontent
> did, much less accuse me twice of shoplifting. Is this the service we
> can expect from TRU and other stores? And people wonder why I like
> U-Scans! No cashier, I do it myself, no questions. I am very glad I used
> the Geoffrey dollars toysrus.com gave me to buy those, because I would
> have wanted a refund, just to tick this guy off. What a horrid example
> of poor service. I am looking forward to LEGO Direct.
>
> Any other people had experiences like this before? Why do people behave
> like this? I never would do anything near the sort when I was a cashier.
> You don't ask when someone brings a party pack of condoms and a 12 pack
> of beer if they are going to have fun, or get some, etc. It is called
> courtesy.
>
> Scott S.
I have the ultimate TRU rudeness story. About 1 week ago, I was taking
inventory of the lego sets for my site (coming soon) and a clerk comes up to
me and the following occured-
Clerk- "what are you doing?"
Me- "taking inventory of the lego sets"
clerk- "Do you work here?"
Me- No, im taking inventory for my website"
clerk-"you shouldn't be doing that"
me- "why?"
(No Response, Walks away)
about 3 minutes later that same clerk and a manager came back-
Manager- "Excuse me sir, you cannot do that"
Me- "Why not?
manager- "just DONT do it"
Me- "Why not, last time I checked I have a right to write things down in a
store!"
Manager- "Stop, or I will ask you to leave the store."
Me- "You cannot do that im not doing anything wrong!"
Manager- "leave or I will call security to remove you"
Me- "fine!"
So I then left the store. However later on that day, after that managers
shift was over, got dressed in a white shirt and tie, and went back to finish
taking inventory. Nobody came up to me that time.
The strangest part of this is that I cant even file a complaint. Who can I
file it to? Not the manager. Did I do anything wrong?
-Rich
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Message has 3 Replies:
 | | Re: Toys R Us Experience
|
| (...) This is something retailers are extremely sensitive about. The manager was assuming you were a "spy" for another retailer. I'm not sure what their exact protections under the law are, but from a purely Libertarian perspective, they have every (...) (25 years ago, 31-Dec-99, to lugnet.market.shopping, lugnet.market.theory)
| | | Re: Toys R Us Experience
|
| (...) <snipped> (...) Interesting experience and query. I have myself begun to collect stock position information for various stores which have NOS lying around. Typically I do this where they insist on sticking with MSRP. This allows me to locate a (...) (25 years ago, 31-Dec-99, to lugnet.market.shopping, lugnet.market.theory)
| | | Re: Toys R Us Experience
|
| (...) If you want to question the manager's behaviour, it's best to go over his head. It's a corporation, so find out who his superior is--at the very least, you'll get a complete explanation of why he behaved the way he did, straight from the (...) (25 years ago, 1-Jan-00, to lugnet.market.shopping, lugnet.market.theory)
|
Message is in Reply To:
| | Toys R Us Experience
|
| To all, I went to TRU last night on a rare night off to get some LEGO. I went there, the store is finally calming down, it looked decent (Well, they moved to a new store, but it is still TRU) and went to the LEGO aisle. They restocked it to some (...) (25 years ago, 30-Dec-99, to lugnet.market.shopping, lugnet.market.theory)
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