Subject:
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Re: S@H screwed up my order
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Newsgroups:
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lugnet.market.shopping
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Date:
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Wed, 11 Dec 2002 06:29:44 GMT
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Viewed:
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356 times
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Excellent, spot on advice, Allan!
I left my favorite paragraph intact but snipped all the rest.
In lugnet.market.shopping, Allan Bedford writes:
> Chances are, knowing this company's reputation, that things will never get
> beyond step one. But again... we cannot simply allow a company to become
> complacent or arrogant. For a company who sells toys, making money is a
> gift. They need to earn and maintain our respect and happiness in order to
> deserve that gift.
I agree, Customer Service of LEGO on a good day is about as good as it gets.
I expect that it won't get beyond step one. What kind of upsets me sometimes
is that it sometimes seems that other divisions within LEGO don't make the
job of the harried Customer Service Rep very easy, with some of the
decisions they make.
I'd also like to give props to Bert Waters. He's right, and he has good
advice to everyone... Don't let one bad experience with LEGO sour you on the
company and don't let one loud poster sour you on LUGNET.
++Lar
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Message has 1 Reply:
 | | Re: S@H screwed up my order
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| (...) Allan's a great writer. Thanks for the nice words Larry. I've put my foot in my mouth posting on LUGNET before, but if I didn't laugh at my own foibles, I'd loose a lot of sleep. LUGNET is my favorite site and Maggie Cambron is LUGNET's number (...) (22 years ago, 11-Dec-02, to lugnet.market.shopping)
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Message is in Reply To:
| | Re: S@H screwed up my order
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| (...) There is a difference between retiring an item to be replaced by a new one... and advertising one item but shipping another. You are right, they do change parts from time to time. But if you order a specific part you should be entitled to (...) (22 years ago, 10-Dec-02, to lugnet.market.shopping)
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