Subject:
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Re: S@H screwed up my order
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Newsgroups:
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lugnet.market.shopping
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Date:
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Tue, 10 Dec 2002 04:33:08 GMT
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Viewed:
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341 times
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YOU KNOW WHAT. WHO CARES LEGO CHANGES THEIR PARTGS FROM TIME TO TIME. I AM
NOT GOING TO STOP BUYING LEGO BRICKS AND TO THINK THAT LEGO OWES YOU A CALL.
COME ON YOU CALL YOURSELF A TRUE LEGO BUILDER DEAL WITH IT.
In lugnet.market.shopping, Gail Meagher writes:
> venting follows:
>
> I'm annoyed...I'm very annoyed.
>
> Back in November when I saw that the road plates were being replaced
> (something I had to see on the web site, no sign of it in the catalogue
> they sent about that time), I mailed(1) in an order, including a bunch
> of road plates. I wouldn't even have ordered then except I got involved
> in NovaLUG, and displayed LEGO trains in two train shows.
>
> The parcel arrived today. Instead of my nice roadplates I was
> expecting, they sent me 14 pairs of the new ones. I don't want them. I
> didn't order them. They have both my email address and my phone
> number. They could have asked me if I wanted the replacement. They
> could have told me they were sold out. Instead they ship me things I
> don't want, and I have to pay to ship them back! They even have some of
> the road plates I wanted still in stock (t-plates), but still sent me
> something I didn't order.
>
> How am I supposed to tell people about LEGO trains, most of which can
> only be ordered through S@H, and encourage them, when I know S@H treats
> me like dirt. I've been a loyal consumer of LEGO for almost 10 years
> (as an adult). I deserve better.
>
> Gail Meagher
>
> (1) As a Canadian, if I want to pay in Canadian dollars, I need to send
> in a cheque, they only bill credit cards in US dollars, at whatever the
> exchange rate is plus the cut the credit card companies take(2).
>
> (2) An entirely different reason I'm annoyed with S@H since they closed
> most of LEGO Canada.
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Message has 3 Replies:
 | | Re: S@H screwed up my order
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| (...) Well, that's perhaps not the most helpful/caring/sensitive thing to post, although it's certainly one viewpoint. Thanks for sharing, Larry, but in future if you could consider not using all caps many of your readers would appreciate it. A lot (...) (22 years ago, 10-Dec-02, to lugnet.market.shopping)
| | | Re: S@H screwed up my order
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| (...) That is just about the most ignorant response I could ever think of. If you were trying to cause trouble I don't think you could have done better. Gail orders a few copies of set #6320 (T-Road Plates), they send set #4108 (T-Junction Road (...) (22 years ago, 10-Dec-02, to lugnet.market.shopping)
| | | Re: S@H screwed up my order
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| (...) There is a difference between retiring an item to be replaced by a new one... and advertising one item but shipping another. You are right, they do change parts from time to time. But if you order a specific part you should be entitled to (...) (22 years ago, 10-Dec-02, to lugnet.market.shopping)
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Message is in Reply To:
| | S@H screwed up my order
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| venting follows: I'm annoyed...I'm very annoyed. Back in November when I saw that the road plates were being replaced (something I had to see on the web site, no sign of it in the catalogue they sent about that time), I mailed(1) in an order, (...) (22 years ago, 9-Dec-02, to lugnet.market.shopping)
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