Subject:
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Re: S@H screwed up my order
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Newsgroups:
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lugnet.market.shopping
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Date:
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Wed, 11 Dec 2002 06:02:59 GMT
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Viewed:
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358 times
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In lugnet.market.shopping, Gail Meagher writes:
> venting follows:
>
> I'm annoyed...I'm very annoyed.
>
> Back in November when I saw that the road plates were being replaced
> (something I had to see on the web site, no sign of it in the catalogue
> they sent about that time), I mailed(1) in an order, including a bunch
> of road plates. I wouldn't even have ordered then except I got involved
> in NovaLUG, and displayed LEGO trains in two train shows.
>
> The parcel arrived today. Instead of my nice roadplates I was
> expecting, they sent me 14 pairs of the new ones. I don't want them. I
> didn't order them. They have both my email address and my phone
> number. They could have asked me if I wanted the replacement. They
> could have told me they were sold out. Instead they ship me things I
> don't want, and I have to pay to ship them back! They even have some of
> the road plates I wanted still in stock (t-plates), but still sent me
> something I didn't order.
>
> How am I supposed to tell people about LEGO trains, most of which can
> only be ordered through S@H, and encourage them, when I know S@H treats
> me like dirt. I've been a loyal consumer of LEGO for almost 10 years
> (as an adult). I deserve better.
>
> Gail Meagher
>
> (1) As a Canadian, if I want to pay in Canadian dollars, I need to send
> in a cheque, they only bill credit cards in US dollars, at whatever the
> exchange rate is plus the cut the credit card companies take(2).
>
> (2) An entirely different reason I'm annoyed with S@H since they closed
> most of LEGO Canada.
Hi Gail,
I've read the postings to your message to date. I like to think of the
current decision makers at LEGO as those who thought Galidor was a good
idea. I agree that by telling us that the road plates that we have invested
heavily in are "sold out" is bad business. I hope the brain trust at LEGO
will restock the roadplates they have offered for many years! I'll just
purchase the older roadplates on Bricklink if they don't.
I tell quite a few people who attend our Lug events "Sorry, LEGO doesn't
make this (monorail, especially for the parents) anymore. I'm always
apologetic because I tell everyone that LEGO is the best! I want to market
my favorite toy. Sometimes though, I think Galidor???...
Now when we display, we may have to say "Sorry, It is a great company
but...they are not consistent enough to offer the scale I'm using, I collect
pre 2003 roads and trains" or "Sorry, the current roadplates are all that
LEGO makes, I collect 4 wide." (6 wide is also great, so I appreciate the
new roadplates, don't discontinue them)
Perhaps, LEGO S@H just sold out of our roadplates. This doesn't mean they
are not restocking. I also think you should have called and straightened it
out with LEGO Customer Service before you vented. I hope S@H gives you a
full refund and they may find a few more classic roadplates in the warehouse!
Don't give up on LUGNET because of hostile responses. I'm a magnet for
hostility and I still post.
Bert Waters
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Message has 1 Reply:
Message is in Reply To:
 | | S@H screwed up my order
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| venting follows: I'm annoyed...I'm very annoyed. Back in November when I saw that the road plates were being replaced (something I had to see on the web site, no sign of it in the catalogue they sent about that time), I mailed(1) in an order, (...) (22 years ago, 9-Dec-02, to lugnet.market.shopping)
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