Subject:
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Re: S@H screwed up my order
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Newsgroups:
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lugnet.market.shopping
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Date:
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Tue, 10 Dec 2002 22:45:09 GMT
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Viewed:
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344 times
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In lugnet.market.shopping, Larry Lesser writes:
> YOU KNOW WHAT. WHO CARES LEGO CHANGES THEIR PARTGS FROM TIME TO TIME. I AM
> NOT GOING TO STOP BUYING LEGO BRICKS AND TO THINK THAT LEGO OWES YOU A CALL.
> COME ON YOU CALL YOURSELF A TRUE LEGO BUILDER DEAL WITH IT.
That is just about the most ignorant response I could ever think of. If you
were trying to cause trouble I don't think you could have done better.
Gail orders a few copies of set #6320 (T-Road Plates), they send set #4108
(T-Junction Road Plate) instead. Definitely not what ordered. The complaint
wasn't that Lego came out with a new style of road plate, it was they didn't
send what was ordered. If I ordered set #3753 (Brown 2x2 Bricks) and got set
#3457 (Red 2x2 Bricks) I would be grumpy too. A customer is entitled to get
the product they ordered. Gail isn't asking for something out of the ordinary.
Now if the case turns out that Gail has to return the product at her cost,
then she has another reason to be annoyed. (I should think calling customer
service would have had the situation fixed right away, at a cost to them, but
maybe I am wrong.) Being a true builder doesn't mean you have to put up with
incorrect shipments.
-Jason
+-------------------------------------------------------------------+
Jason Spears
Lego Page - http://www.ozbricks.com/brickcentral/
+-------------------------------------------------------------------+
> In lugnet.market.shopping, Gail Meagher writes:
> > venting follows:
> >
> > I'm annoyed...I'm very annoyed.
> >
> > Back in November when I saw that the road plates were being replaced
> > (something I had to see on the web site, no sign of it in the catalogue
> > they sent about that time), I mailed(1) in an order, including a bunch
> > of road plates. I wouldn't even have ordered then except I got involved
> > in NovaLUG, and displayed LEGO trains in two train shows.
> >
> > The parcel arrived today. Instead of my nice roadplates I was
> > expecting, they sent me 14 pairs of the new ones. I don't want them. I
> > didn't order them. They have both my email address and my phone
> > number. They could have asked me if I wanted the replacement. They
> > could have told me they were sold out. Instead they ship me things I
> > don't want, and I have to pay to ship them back! They even have some of
> > the road plates I wanted still in stock (t-plates), but still sent me
> > something I didn't order.
> >
> > How am I supposed to tell people about LEGO trains, most of which can
> > only be ordered through S@H, and encourage them, when I know S@H treats
> > me like dirt. I've been a loyal consumer of LEGO for almost 10 years
> > (as an adult). I deserve better.
> >
> > Gail Meagher
> >
> > (1) As a Canadian, if I want to pay in Canadian dollars, I need to send
> > in a cheque, they only bill credit cards in US dollars, at whatever the
> > exchange rate is plus the cut the credit card companies take(2).
> >
> > (2) An entirely different reason I'm annoyed with S@H since they closed
> > most of LEGO Canada.
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Message is in Reply To:
 | | Re: S@H screwed up my order
|
| YOU KNOW WHAT. WHO CARES LEGO CHANGES THEIR PARTGS FROM TIME TO TIME. I AM NOT GOING TO STOP BUYING LEGO BRICKS AND TO THINK THAT LEGO OWES YOU A CALL. COME ON YOU CALL YOURSELF A TRUE LEGO BUILDER DEAL WITH IT. (...) (22 years ago, 10-Dec-02, to lugnet.market.shopping)
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