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venting follows:
I'm annoyed...I'm very annoyed.
Back in November when I saw that the road plates were being replaced
(something I had to see on the web site, no sign of it in the catalogue
they sent about that time), I mailed(1) in an order, including a bunch
of road plates. I wouldn't even have ordered then except I got involved
in NovaLUG, and displayed LEGO trains in two train shows.
The parcel arrived today. Instead of my nice roadplates I was
expecting, they sent me 14 pairs of the new ones. I don't want them. I
didn't order them. They have both my email address and my phone
number. They could have asked me if I wanted the replacement. They
could have told me they were sold out. Instead they ship me things I
don't want, and I have to pay to ship them back! They even have some of
the road plates I wanted still in stock (t-plates), but still sent me
something I didn't order.
How am I supposed to tell people about LEGO trains, most of which can
only be ordered through S@H, and encourage them, when I know S@H treats
me like dirt. I've been a loyal consumer of LEGO for almost 10 years
(as an adult). I deserve better.
Gail Meagher
(1) As a Canadian, if I want to pay in Canadian dollars, I need to send
in a cheque, they only bill credit cards in US dollars, at whatever the
exchange rate is plus the cut the credit card companies take(2).
(2) An entirely different reason I'm annoyed with S@H since they closed
most of LEGO Canada.
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Message has 2 Replies:
 | | Re: S@H screwed up my order
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| YOU KNOW WHAT. WHO CARES LEGO CHANGES THEIR PARTGS FROM TIME TO TIME. I AM NOT GOING TO STOP BUYING LEGO BRICKS AND TO THINK THAT LEGO OWES YOU A CALL. COME ON YOU CALL YOURSELF A TRUE LEGO BUILDER DEAL WITH IT. (...) (22 years ago, 10-Dec-02, to lugnet.market.shopping)
| | | Re: S@H screwed up my order
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| (...) Hi Gail, I've read the postings to your message to date. I like to think of the current decision makers at LEGO as those who thought Galidor was a good idea. I agree that by telling us that the road plates that we have invested heavily in are (...) (22 years ago, 11-Dec-02, to lugnet.market.shopping)
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