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(...) Simple answer: It breaks the process, and it's unnecessary duplication. (more complex) 99% of the time, S@H Europe is dealing with Europeans who want things delivered to Europe. Ditto the other distribution centers. Because they spend 99% of (...) (24 years ago, 7-May-01, to lugnet.lego.direct)
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| | Re: Bad Policy #2 (Why all the secrecy, LEGO Direct?)
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(...) Well said. I get grouchy too. I wonder how many people who wanted to pay shipping costs would be willing to pay the extra costs of the out of band processing too. Here's a slightly relevant factoid.. the average US company pays well north of (...) (24 years ago, 7-May-01, to lugnet.lego.direct)
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| | Re: Bad Policy #2 (Why all the secrecy, LEGO Direct?)
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(...) I asked what that reason was (for not shipping outside territories) and got the answer at the top from Tomas Clark, basically, "that's not the way we do things", which is no answer at all as far as I'm concerned. I got a more detailed answer (...) (24 years ago, 7-May-01, to lugnet.lego.direct)
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| | Re: Bad Policy #2 (Why all the secrecy, LEGO Direct?)
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(...) So... Efficient: UK S@H pays someone to pull a bunch of service packs and box them up for shipment to the U.S. LEGO pays for these things to be shipped over to Connecticut. U.S. S@H pays someone to receive the shipment, enter it into the (...) (24 years ago, 7-May-01, to lugnet.lego.direct)
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| | Re: Bad Policy #2 (Why all the secrecy, LEGO Direct?)
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Marc, I'm getting bored now. On Mon, 7 May 2001, Marc Nelson Jr. (<GCyJ93.Cuy@lugnet.com>) wrote at 08:51:03 (...) TLC doesn't have to tell you anything. Your question is like me asking you how you clean your teeth. It's just a thing you do. As a (...) (24 years ago, 7-May-01, to lugnet.lego.direct)
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| | Re: Bad Policy #2 (Why all the secrecy, LEGO Direct?)
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(...) You're bored? I have to listen to the endless drumbeat of "like it or lump it", "you should feel lucky LEGO sells us anything" talk. (...) A company not satisfying its customers is doing something wrong. (...) This is a great case in point. (...) (24 years ago, 7-May-01, to lugnet.lego.direct)
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| | Re: Bad Policy #2 (Why all the secrecy, LEGO Direct?)
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(...) I think that's a bit of an absolutist portrayal, don't you? The point is that people have been trying to explain *why* it is the way it is, not trying to defend it or say it's necessarily the right way of doing something, given infinite time (...) (24 years ago, 7-May-01, to lugnet.lego.direct)
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| | Re: Bad Policy #2 (Why all the secrecy, LEGO Direct?)
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(...) I thought you said you read the Cluetrain Manifesto? I had a chance to hear one of the authors and one point he made in his talk is that companies can, and should, choose which customers to satisfy and which to write off as not being a good (...) (24 years ago, 7-May-01, to lugnet.lego.direct)
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| | Re: Bad Policy #2 (Why all the secrecy, LEGO Direct?)
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"Mr L F Braun" <braunli1@pilot.msu.edu> wrote in message news:GCz2Du.2xw@lugnet.com... (...) How can a company that is losing money be satisfying its customers? regards lawrence (24 years ago, 7-May-01, to lugnet.lego.direct)
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| | Re: Bad Policy #2 (Why all the secrecy, LEGO Direct?)
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"Larry Pieniazek" <lpieniazek@mercator.com> wrote in message news:GCz3rD.6L8@lugnet.com... (...) TLC (...) more (...) the way things are going with lego products, soon the rarity will be a brick with studs on it. :-) (24 years ago, 7-May-01, to lugnet.lego.direct)
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| | Re: Bad Policy #2 (Why all the secrecy, LEGO Direct?)
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(...) Bad management, poor processes, resistance to change, non-understanding of market forces, sheer bad luck... there's lots and lots of reasons for a company to be losing money even while keeping customers happy. Heck, I was pretty darn happy (...) (24 years ago, 7-May-01, to lugnet.lego.direct)
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| | Re: Bad Policy #2 (Why all the secrecy, LEGO Direct?)
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"James Brown" <galliard@shades-of-night.com> wrote in message news:GCz419.7AF@lugnet.com... (...) Yes. And producing duff products is another. regards lawrence (24 years ago, 7-May-01, to lugnet.lego.direct)
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| | Re: Bad Policy #2 (Why all the secrecy, LEGO Direct?)
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(...) Here's one way... give the stuff away for free. Instant money loser, very happy customers. (did I hear an internet bubble popping in the background?) Or were you asking a serious question? There are thousands of ways to satisfy customers and (...) (24 years ago, 7-May-01, to lugnet.lego.direct)
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| | Why all the dumping? Re: Bad Policy #2 (Why all the secrecy, LEGO Direct?)
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(...) Why is that that whenever someone isn't actively attacking LEGO and deriding everything they do, they get accused of being some kind of cheerleading, banner-waving drone? It really gets under my skin sometimes. Someone out there bitches about (...) (24 years ago, 7-May-01, to lugnet.lego.direct, lugnet.general)
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| | Re: Bad Policy #2 (Why all the secrecy, LEGO Direct?)
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"Larry Pieniazek" <lpieniazek@mercator.com> wrote in message news:GCz5o4.B4H@lugnet.com... (...) background?) (...) customers (...) The point is though, that Lego does none of those tricks. It is a traditional, conservative company that tries to (...) (24 years ago, 7-May-01, to lugnet.lego.direct)
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| | Re: Bad Policy #2 (Why all the secrecy, LEGO Direct?)
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On Mon, 7 May 2001, Lawrence Wilkes (<GCz3rq.6q7@lugnet.com>) wrote at 16:15:36 (...) Selling service packs too cheaply in the wrong marketplace? :-) (24 years ago, 7-May-01, to lugnet.lego.direct)
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| | Re: Bad Policy #2 (Why all the secrecy, LEGO Direct?)
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(...) I've become a bit concerned by the shrinking Lego shelf-space phenomenon. I was in a K-Mart recently that had no Lego at all (and yes, it did have the competitors.) Recently, I've been in several KBs that had a disturbingly small amount of (...) (24 years ago, 7-May-01, to lugnet.lego.direct)
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| | Re: Bad Policy #2 (Why all the secrecy, LEGO Direct?)
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(...) was (...) small (...) bread- (...) hasn't (...) Funny? The KB I work for not only has the Chrome Castle sets but also just got the Women's Soccer Team in. Just FYI. -Mike Petrucelli (24 years ago, 11-May-01, to lugnet.lego.direct)
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