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I don't work for the LEGO Company, but I felt that this announcement should be posted in the official .lego group. -Suz (URL) reposting the announcement of a special event. This conference, at the LEGO Enfield HQ, is a big deal! For those who don't (...) (21 years ago, 14-Mar-05, to lugnet.lego.announce, lugnet.robotics.rcx.robolab, lugnet.robotics, lugnet.events, lugnet.robotics.edu, lugnet.edu, FTX)
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| | Re: Reply 4: A simple case of communication courtesy
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(...) Ok, I fully understand the volume to be staggering. Thus I make this suggestion: As soon as you get a chance, contact you favorite IT guy in house.. ask him about setting up an auto response/receipt acknowledgement for incoming external mail. (...) (21 years ago, 14-Mar-05, to lugnet.color, lugnet.lego, FTX)
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| | Re: Reply 7: Businesses, Customers and Trust
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In lugnet.color, Christian Treczoks wrote: <snip> (...) ANd this is exactly the point where you put in concrete terms that you've been too close to th ehobby to have an objective opinion--you've been 'burned too much', in your opinion, by TLC. I (...) (21 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | Re: Reply 4: A simple case of communication courtesy
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(...) Actually, I think that this note, as well as all of your other multi-part replies are wonderful examples of how to best have a useful conversation. I'm happy to participate in these as long as the discussion goes on. It's the ones where I/we (...) (21 years ago, 14-Mar-05, to lugnet.color, lugnet.lego, FTX)
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| | Re: Reply 6: Issues vs. Mistakes
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In lugnet.color, Christian Treczoks wrote: <snip> . (...) Oh My Goodness. THere was a real reaction--Jake has mentioned it numerous times--meetings, discussuins, etc. And to throw the icing and cherry on the cake, which didn't have to happen, you (...) (21 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | Re: Reply 1: The Building Corner Person
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In lugnet.color, Christian Treczoks wrote: <snip> (...) Not to dump, but TLC responded with a 'Yes we heard you (after the fact, to be sure), but due to financial/other reasons we are not going to change the colour back'. Jake said it, and now we (...) (21 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | Reply 7: Businesses, Customers and Trust
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(...) Accurately observed. (...) I wouldn't credit the demand of interaction to the explosion in customer choice - on the contrary. If the customer can readily choose from a range of products with sufficient quality the one that fits his needs, an (...) (21 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | Reply 6: Issues vs. Mistakes
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(...) I, personally, am not the topic. I am just pointing to the issues where Lego might have a problem. If I don't get an answer to a question, I have to think that this might happen to other people, too. And they might be more upset or confused by (...) (21 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | Reply 5: Miscellaneous
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(...) Indeed. But they are usually linked to communicationwise upset/anger/confusion/problems. Some kind of reaction or non-reaction must have provoked this "nobody listens", "nobody told" impression, don't you think? (...) And I fully accept that (...) (21 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | Reply 4: A simple case of communication courtesy
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One short note beforehand: If you consider this reply mindless criticising, tell me so. But it is intended to hint at something you might not have noticed and thefor be unaware of. (...) It is indeed nice to hear that this is still being worked on. (...) (21 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | Reply 3: Communication within/towards Community Development
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(...) I can't talk on behalf of other people, but I am aware that you are having problems getting the information you need from inside the company. Its an obvious conclusion when examining your and your colleagues communication to us. (...) Ahem - (...) (21 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | Reply 2: The PaB walls
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(...) Of course there would still be complaints if the PaB walls features thousands of elements, beacause there are still some parts missing for the one or other single customer. But: I brought the example of minifigs for a reason. According to PaB (...) (21 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | Reply 1: The Building Corner Person
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Dear Jake, I hope you don't mind me splitting the replies into several parts, in order to reduce the complexity. (...) Actually, I can't give you more details that could be labeled "evidence", as I didn't bother to ask back then. I was just talking (...) (21 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | ISD Build competition
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First, let me fall on my sword about this, I am very very late in posting this info and I sincerely apologise. As I said in this post: (URL) and down thread... LEGO is going to do an ISD build contest at Celebration III and is soliciting teams of (...) (21 years ago, 14-Mar-05, to lugnet.starwars, lugnet.build.contests, lugnet.lego)
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| | Re: CEO-Letter // The answer
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"Scott Lyttle" <datafx7@yahoo.com> wrote in message news:ID51rE.184w@lugnet.com... (...) Well, it's obvious from Jake's response in this thread that half of LEGO don't know what they're doing (I'm not even sure if I call them TLC or TLG anymore, so (...) (21 years ago, 11-Mar-05, to lugnet.color, lugnet.lego)
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| | Re: CEO-Letter // The answer
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(snip) (...) Hm.."someone"...there ya go--communication issues! Perhaps communication could be improved if you identified that individual? -Scott (21 years ago, 10-Mar-05, to lugnet.color, lugnet.lego)
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| | Re: CEO-Letter // The answer
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(...) HUGE SNIPAGE (...) as jake replied to this post and i must agree, this is the right way to comunicate with the lego company. others are more likely to listen to you if you are calm, cool, and you take your time to think about what you want to (...) (21 years ago, 10-Mar-05, to lugnet.color, lugnet.lego)
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| | Re: CEO-Letter // The answer
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In lugnet.color, Christian Treczoks wrote: Christian, thanks for your indepth response. We can have discussions much better when the posts are calm and logical like this. Just to make sure it's clear, I'd like to point out that you're absolutely (...) (21 years ago, 10-Mar-05, to lugnet.color, lugnet.lego, FTX) !
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| | Re: CEO-Letter // The answer
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Dear Jake, Long letters ask for long answers. Let me give you what you asked for ;-) Jake McKee wrote: > While we certainly have communication issues, I'm not sure this was or is the > source of all our problems of past and late. Certainly it plays (...) (21 years ago, 10-Mar-05, to lugnet.color, lugnet.lego)
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| | Re: CEO-Letter // The answer
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"Jake McKee" <jacob.mckee@america.lego.com> wrote in message news:ID3w61.61z@lugnet.com... (...) I would like to know what future changes LEGO is planning (if any) regarding the light bluish grey color change. It seems clear to me that the change to (...) (21 years ago, 10-Mar-05, to lugnet.color, lugnet.lego)
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