Subject:
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Re: Have *YOU* contacted LEGO customer service re: the gray color change?
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Newsgroups:
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lugnet.general
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Date:
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Thu, 22 Jan 2004 19:54:55 GMT
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Viewed:
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637 times
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I just called them yesterday for the first time (I had been waiting for the
opportunity to get a new set so I could return the wrong pieces to customer
service). But I was testing a phone system and called them...
Well, the lady who answered DID NOT EVEN KNOW WHAT I WAS TALKING ABOUT! She was
stupped. She put me on hold for about 5 minutes while she talked to her
supervisor. When she came back she said I had got her off guard, but she had
heard something about it some time ago and had forgotten.
I gave my opinion of the new colors (not favorable) and she took my info and
said they look at customer comments like that very seriously. But things may be
bad for those of us wanting to change back, if by now someone in their call
center didn't know what I was talking about. :( So contact them!!!
-Matt :)
In lugnet.general, Walter Walters wrote:
> Hello all,
>
> Have *YOU* contacted LEGO customer service regarding the gray color change?
>
> Jake McKee, in post after post on the recent gray and brown color changes, has
> suggested contacting LEGO customer service by phone, letter, or email. I don't
> think that enough people have taken the hint.
>
> In the recent Classic Castle chat, for instance, he said:
>
> "my colleagues didn't have an understanding of what or why this was a big deal.
> I'm going to EU next week, and will be discussing more with colleagues. I'll
> have a better answer to this question then.
> As far as non-AFOL customers, we haven't seen a huge reaction through our
> channel of record... customer service"
> http://news.lugnet.com/castle/?n=19104
>
> Has everyone here who feels negatively impacted by the color change done all
> they can to let TLG know about it?
>
> A couple hundred *mailed letters* will carry a lot more weight than say a couple
> hundred phone calls. A couple hundred phone calls will carry a lot more weight
> than a couple hundred emails (or perhaps vice versa). A couple hundred emails
> will carry a lot more weight than a couple hundred posts on LUGNET (that Jake's
> collegues will never see).
>
> Ask yourself, have you truly done your part to make your dissatisfaction known?
> I'm certainly a big fan of speaking with your wallet, but TLG must explicitly be
> told the reason WHY they will get decreased purchases from *YOU*. Send them a
> letter!
>
> Here is some relevant contact information (in the US):
>
> LEGO Systems, Inc.
> 555 Taylor Road
> P.O. Box 1600
> Enfield, CT 06083-1600
> USA
>
> 1 860 763-3211 (not-toll-free)
> 1 800 453-4652 (S@H's toll-free number)
>
> http://www.lego.com/eng/service/contactus.asp
>
> Anyone who has better/more-appropriate contact information for TLG, particularly
> for different countries, please post that info in this thread. I know I've seen
> TLG contact information scattered in the other threads regarding the color
> change, but now it's difficult to find.
>
> If we hope to have any chance of having this terrible decision corrected, we
> need to mount a larger, more concerted effort. Jake can only do so much for us.
> We need to help ourselves!
>
>
> P.S. I'm sure this is bad form, but I think it would be great to have this post
> Spotlighted on the LUGNET homepage.
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