 | | Have *YOU* contacted LEGO customer service re: the gray color change?
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Hello all, Have *YOU* contacted LEGO customer service regarding the gray color change? Jake McKee, in post after post on the recent gray and brown color changes, has suggested contacting LEGO customer service by phone, letter, or email. I don't (...) (21 years ago, 18-Jan-04, to lugnet.general) !!
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| | Re: Have *YOU* contacted LEGO customer service re: the gray color change?
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(...) (snipped for brevity) Nope. Not gonna. Don't care. The old greys are muddy and weird. There, I said it. Now let the "A"F(reaks!)oL self-appointed sergeants-at-arms have at me for speaking heresy. If I never read another highlighted post about (...) (21 years ago, 18-Jan-04, to lugnet.general, FTX) !
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| | Re: Have *YOU* contacted LEGO customer service re: the gray color change?
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Just sent an email via their contact form. Will send letter and phone them tomorrow. Let's work together on this one. Terry (21 years ago, 18-Jan-04, to lugnet.general)
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| | Re: Have *YOU* contacted LEGO customer service re: the gray color change?
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(...) deal. (...) I'll (...) versus just another color Lego has added. Rosemary (21 years ago, 18-Jan-04, to lugnet.general)
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| | Re: Have *YOU* contacted LEGO customer service re: the gray color change?
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(...) I already wrote my letter and am sending it out ASAP! (21 years ago, 19-Jan-04, to lugnet.general)
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| | Re: Have *YOU* contacted LEGO customer service re: the gray color change?
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(...) Along the same lines, how about someone writes a polite complaint letter and posts it on LUGNET? Then everyone could copy it, print it, sign it, and mail it. Would LEGO's receiving hundreds of identical letters be as influential as LEGO's (...) (21 years ago, 19-Jan-04, to lugnet.general, FTX)
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| | Re: Have *YOU* contacted LEGO customer service re: the gray color change?
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In lugnet.general, Kyle Beatty wrote: (snip) (...) I'll bite: that's unfair. Ofcourse we all have a life besides the LEGO hobby. If you'll ask anyone around here (well, most of them :-) they'll acknowledge that there's more to life than any hobby. (...) (21 years ago, 19-Jan-04, to lugnet.general, FTX)
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| | Re: Have *YOU* contacted LEGO customer service re: the gray color change?
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(...) Yes, I did. And got no really helpful answer, and no answer to my follow-up-question at all. Nice to see though that the "news" of the colour change has reached customer "service" (propably more through the customers mouth than through (...) (21 years ago, 19-Jan-04, to lugnet.general)
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| | Re: Have *YOU* contacted LEGO customer service re: the gray color change?
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(...) Yep, got a reply (dated December 1st), too: "Additionally, I'd like to let you know that we appreciate your feedback regarding the color changes that are being made to some of our LEGO elements. Your comments have been forwarded to the (...) (21 years ago, 19-Jan-04, to lugnet.general, FTX)
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| | Re: Have *YOU* contacted LEGO customer service re: the gray color change?
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(...) You are quite correct and I admire the level-headedness of your thought. If by 'futile' you mean 'no effect whatsoever' then we are much in accord. The color change discussion took on a shrill, panicky note from the beginning and has left me (...) (21 years ago, 19-Jan-04, to lugnet.general, FTX)
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| | Re: Have *YOU* contacted LEGO customer service re: the gray color change?
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(...) To be honest with you, that's not the most effective tactic. In the era of high-speed reprographics and internet petitions, identical letters (and sometimes any machine-produced document) are given a lower priority in terms of their importance (...) (21 years ago, 19-Jan-04, to lugnet.general)
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| | Re: Have *YOU* contacted LEGO customer service re: the gray color change?
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(...) (snip) Here's the letter I just wrote...thanks Walter for urging people onward! ----- To whom it may concern: This is one of hopefully many letters of concern over the new color change taking effect for the new 2004 product lines. Please do (...) (21 years ago, 20-Jan-04, to lugnet.general)
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| | Re: Have *YOU* contacted LEGO customer service re: the gray color change?
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(...) Great stuff... but this one is better still: (...) All we need are the jackbooted thugs to enforce the opinion of the artistic elite! Brilliant stuff! Cheers Richie Dulin (21 years ago, 20-Jan-04, to lugnet.general)
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| | Re: Have *YOU* contacted LEGO customer service re: the gray color change?
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I just called them yesterday for the first time (I had been waiting for the opportunity to get a new set so I could return the wrong pieces to customer service). But I was testing a phone system and called them... Well, the lady who answered DID NOT (...) (21 years ago, 22-Jan-04, to lugnet.general)
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| | Re: Have *YOU* contacted LEGO customer service re: the gray color change?
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(...) <sniped> Surely! I had written an e-mail regarding my discontent but, after i read your post i phoned rigth away and began to write a letter also that i will send next Monday. The lady on the phone was very nice. I was expressing my points (...) (21 years ago, 24-Jan-04, to lugnet.general)
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