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(...) I have had only positive experiences with Lego Customer Service. When I was eight or nine I wrote customer service to get replacements for some broken pieces. Not only did I get the pieces, but also a hand signed letter from Susan Williams, (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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| | Re: Opinions about LEGO consumer service
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(...) I talk to Lego customer service almost weekly. I have had very good service from them and they try. My only complaint is that they do not know how to answer difficult questions or any history (except for one person that will search out an (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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| | Re: Opinions about LEGO consumer service
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My experience has been positive. There have been times when pieces were missing or damaged from a set including sticker sheets that were folded, bent and unable to be applied and customer service has always sent the missing pieces. Never had the (...) (17 years ago, 15-Aug-07, to lugnet.ambassadors)
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| | Re: Opinions about LEGO consumer service
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(...) I've always had great service in regards to getting replacement parts, including the time LEGO sent me an entire RC unit for the dune buggy set, no charge, when mine stopped working. The only negative experience I've had was a few weeks ago (...) (17 years ago, 15-Aug-07, to lugnet.ambassadors, FTX)
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| | Re: Opinions about LEGO consumer service
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I have learned that you must phone as to use the designated web/email system can be useless. The last time I had a query I used the web form which then produced two emails. The first was an automated "we'll get to your concern, thanks for filling (...) (17 years ago, 15-Aug-07, to lugnet.ambassadors, FTX)
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| | Re: Opinions about LEGO consumer service
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(...) Yes, thats exactly the type of thing I was looking for. Thank you. (17 years ago, 15-Aug-07, to lugnet.ambassadors)
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| | Re: Opinions about LEGO consumer service
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(...) I think it's spelled Lagos, and it's in Nigeria. No wonder they didn't know how to answer ;-). (...) I have, and it's been significantly positive... but I've learned never to call on weekends. I've had missing parts... which have always been (...) (17 years ago, 15-Aug-07, to lugnet.ambassadors)
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| | Opinions about LEGO consumer service
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Hello all, We have been asked to get gather some testimonials from AFOLs regarding the service of LEGO consumer services. Please respond to this post with any information you would like passed on. If you've interacted with them, please let us know (...) (17 years ago, 15-Aug-07, to lugnet.general, lugnet.ambassadors, FTX)
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| | Re: The Official "Issues List"
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(...) No problem. Technic is one of many themes of Lego but many see it as the most distant from the traditional brick, and of late with design innovations, has distanced it self even further. Technic styled Lego was introduced almost 40 years ago (...) (17 years ago, 12-Aug-07, to lugnet.ambassadors, FTX)
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| | Re: The Official "Issues List"
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(...) would you mind going into a little more detail on this? i'm not quite sure what you are refering to. ondrew (17 years ago, 10-Aug-07, to lugnet.ambassadors, FTX)
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| | Re: The Official "Issues List"
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(...) Did you forgot to mention the issue about the increase in colour standardisation which has been frequented in the .technic news group or did you just forget to list it in the sidebar? Steve (17 years ago, 10-Aug-07, to lugnet.ambassadors, FTX) !
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| | Re: The Official "Issues List"
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(...) Indeed. Particularly when they're studying subjects as diverse as PDHPE, LOTE, HSIE, T&D or EES, and/or for important examinations like GCEs, HSC, ACTs or SATs. Cheers Richie Dulin (17 years ago, 10-Aug-07, to lugnet.ambassadors, lugnet.off-topic.fun, FTX)
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| | Re: The Official "Issues List"
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(...) Indeed. Particularly when they're studying subjects as diverse as PDHPE, LOTE, HSIE, T&D or EES, and/or for important examinations like GCEs, HSC, ACTs or SATs. Cheers Richie Dulin (17 years ago, 10-Aug-07, to lugnet.ambassadors, lugnet.off-topic.fun, FTX)
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| | Re: The Official "Issues List"
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(...) Thanks I will kept that list. I guess I am just too old and perfer the forgotten art of writting. Reminds me of the Army where every other word was an acronym. Guess it really helps kids text message while they are in school and the teacher is (...) (17 years ago, 10-Aug-07, to lugnet.ambassadors, FTX)
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| | Re: The Official "Issues List"
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(...) RL = "real life". Sometimes written IRL, "in real life". HTH (Hope that helps:-) Check out (URL) this> acro list made by Shiri Dori, too! JOHN (17 years ago, 9-Aug-07, to lugnet.ambassadors, FTX)
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| | Re: The Official "Issues List"
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(...) I didn't say that Lego should care, I said that I cared. They might care in that the US is their biggest market. And if it wasn't for the US they would probably be out of business right now. I am not sure but I bet that the Bionicle movies (...) (17 years ago, 9-Aug-07, to lugnet.ambassadors, FTX)
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| | Re: The Official "Issues List"
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(...) Why should a Danish company interested in cutting costs and saving itself from financial ruin care about whether people in the US aren't employed as a result of their actions? And incidentally, you'd be quite wrong to think my countrymen would (...) (17 years ago, 9-Aug-07, to lugnet.ambassadors, FTX)
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| | Re: Your Thoughts on Image Hosting Sites...
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(...) I'm sure they were a great help. (...) We've kinda split the discussion here. I'm discussing the side comment you made: "I think you made it clear you weren't happy paying (what was asked) for BS in its current state, isn't it better to for (...) (17 years ago, 7-Aug-07, to lugnet.ambassadors, FTX) !
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| | Re: Your Thoughts on Image Hosting Sites...
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--snip-- (...) I suspect the Ambassadors may already have been in contact with Sean BICBW --snip-- (...) IJATOP (...) Surely this current exercise is useful for gauging what and how much public interest in an alternative to BS would be. Kevin didn't (...) (17 years ago, 7-Aug-07, to lugnet.ambassadors, FTX)
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| | Re: Your Thoughts on Image Hosting Sites...
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(...) True enough, but it seems that he has a pretty good handle on that already, and if not, he seems like a pretty capable fellow and can ask himself without the aid of the Ambassadors. (...) Um, what? I merely meant he hasn't asked me (or anyone (...) (17 years ago, 7-Aug-07, to lugnet.ambassadors, FTX)
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