Subject:
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Was P.T.Barnum Right! - No!
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Newsgroups:
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lugnet.market.theory
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Date:
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Mon, 1 May 2000 22:27:47 GMT
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Viewed:
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3126 times
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> > Eric McCarthy wrote:
> > My experience is mixed on this. Usually people are happy to learn
> > where they can get things cheaper. But if they just won something
> > in your auction, it can be insulting for you to tell them that they
> > could have gotten it cheaper somewhere else, since it might make them
> > feel stupid. Even though they are *not* stupid, just uninformed;
> > still, they might feel insulted, and it is not a good idea to insult
> > one's customers.
First, Thanks for all insight everbody offered, It was very interesting! I
have resolved the issue this way: I avereged out the last 20 auctions of the
bulk bricks I did and decided to give him the average price which totals an
$11.00 refund which I will send him when he confirms receipt and satisfaction
of the product. I feel satisfied with this now. John
> In lugnet.market.theory, Christopher Lindsey writes:
> Life is fraught with risks... :) But I'd rather have a clear
> conscience than not hurt a customer's feelings. I think the
> long-term benefits outweigh the short-term ones, and besides,
> they're bound to find out eventually. Imagine how they'd feel
> if they bought 10 times as much stuff before discovering LUGNET
> et al!
>
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