Subject:
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Re: Was P.T.Barnum Right? -Or- Should I feel Guilty?
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Newsgroups:
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lugnet.market.theory
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Date:
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Sun, 30 Apr 2000 20:14:13 GMT
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Viewed:
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573 times
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Eric McCarthy wrote:
> My experience is mixed on this. Usually people are happy to learn
> where they can get things cheaper. But if they just won something
> in your auction, it can be insulting for you to tell them that they
> could have gotten it cheaper somewhere else, since it might make them
> feel stupid. Even though they are *not* stupid, just uninformed;
> still, they might feel insulted, and it is not a good idea to insult
> one's customers.
Life is fraught with risks... :) But I'd rather have a clear
conscience than not hurt a customer's feelings. I think the
long-term benefits outweigh the short-term ones, and besides,
they're bound to find out eventually. Imagine how they'd feel
if they bought 10 times as much stuff before discovering LUGNET
et al!
Here's how I started my note...
Well, if you're still buying... I hesitated to mention this because
I
didn't want you to feel bad. But since it sounds like it wasn't a
one-
time thing, I'll let you in on some secrets...
I'll preface this by saying that the price that you paid for that
Lego
set isn't a bad one by any means. But last week it went on sale
through
a service called "Lego Shop at Home" (S@H).
Usually S@H sells older sets from two to three years ago, so I was
surprised when they carried the Forbidden Ruins set, and I felt kind
of guilty after the auction had already ended and you'd sent your
money order. Of course, I didn't get it at that price either... :)
I had purchased four, decided I only wanted two, and the rest is
Ebay history.
...
I suppose you can also always tell them after they've paid and left
feedback... :)
Chris
P.S. Again, these are just my personal views that I'm sharing because
I know you all have nothing better to do than read this. I'm
not saying that anybody is right or wrong, just that this is the
path that *I* feel most comfortable with. And if it helps someone
out, great! If not, I hope I was at least mildly entertaining.
:)
--
Remove the nospam machine name in my email address to send a personal
reply.
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Message has 2 Replies:
 | | Was P.T.Barnum Right! - No!
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| (...) First, Thanks for all insight everbody offered, It was very interesting! I have resolved the issue this way: I avereged out the last 20 auctions of the bulk bricks I did and decided to give him the average price which totals an $11.00 refund (...) (24 years ago, 1-May-00, to lugnet.market.theory)
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