Subject:
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Re: K-Mart Sale
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Newsgroups:
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lugnet.market.shopping
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Date:
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Fri, 14 Dec 2001 08:38:27 GMT
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Reply-To:
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jrclark@nospam.aol./StopSpam/com
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Viewed:
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243 times
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AMEN! Thank you, Todd, for writing this! It was just the reframing I needed. I
loved the part about them making a mistake, but you pointing out that clearance
sales were final. Awesome!
I consider myself a proactive consumer, but it's very helpful to be reminded of
some of the ways to stay in control of a sales situation.
Remember folks, when you have a problem with any store, before you go to the
manager, you should know exactly what you want to ask for. A manager's worst
nightmare is a dissatisfied customer that doesn't know what he wants. And the
manager does not want to figure out a solution for you, he (or she) just wants you
to go away and not be a problem for him. So tell him exactly what he has to do to
make you do that. 90% of the time, he'll cooperate, and you'll both be glad to be
done with it.
Rick Clark
"Can I give you two guys a friendly piece of advice, okay? Don't ever go up to the
drive-through, okay? Always walk up to the counter. You know why? Okay, okay, okay.
They ---- you at the drive-through, okay? They ---- you at the drive-through! They
know you're gonna be miles away before you find out you got ------, okay? They know
you're not gonna turn around and go back. So they don't care!"
-- Leo Getz (Joe Pesci) in "Lethal Weapon 2"
sun yun wrote:
> I am inspired by your writings. Power to the people!
> sun
> In lugnet.market.shopping, Todd Thuma writes:
<snip amazing testimonial>
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