Subject:
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Re: the best laid plans of mice and men
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Newsgroups:
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lugnet.lego.direct
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Date:
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Mon, 11 Sep 2000 17:35:46 GMT
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Viewed:
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1321 times
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In lugnet.lego.direct, Tim Courtney writes:
> "Scott A" <s.arthur@hw.ac.uk> wrote in message news:G0qAoF.I02@lugnet.com...
> > In lugnet.lego.direct, Steve Bliss writes:
> > > In lugnet.lego.direct, Scott A wrote:
> > >
> > > [snipped one-liner]
> > >
> > > Scott,
> > >
> > > Was there any point to your response, other than scoring a cheap shot?
I thought he was expressing disatisfaction with Lego in general. I don't
entirely agree with him, but I thought the cheap shot was the above response.
> > >
> > Yes, I thought I'd get it in early before all the sycophants woke up. Do • you
> > always point out pointless posts, or is it just that I have dared to • question
> > the great one?
>
> Why are you making a personal attack on Steve when he made a valid
> observation on your comments?
In my judgment Steve made the personal attack.
It's nice that a Lego representative is here and appears to care. This is
good. It is not exactly an original idea - lots of companies do on-line
customer relations. I understand that people don't want this new contact
chased away by belly-achers, but I assure you that the totality of criticism
of Lego here is routinely exceeded on a daily basis for any given software
product (much less the whole product line of a company). I'm sure Brad can
handle the original criticism - he seems very level-headed.
Lego-sycophants and self-appointed Lego apologists don't need to harass every
critic (they are just validating the right to be a critic).
>
> > > My take on Brad's latest posting is this: it's common for technical
> > > projects (new software, new web pages, etc) to run late. It's also • common
> > > for the persons in charge of such projects to gloss over, or ignore
> > > outright, such glitches. Consumers are usually left hanging.
> >
> > A deadline is a deadline. When I am expected to meet a deadline, I do. We • all
> > do. My boss expects me to anticipate glitches - not react to them.
>
> Sure, deadlines exist, but problems do arise, sometimes even beyond what we
> anticipate for errors. Give the man some slack - he's EXTREMELY busy and he
> gave us all a lot of respect by coming out and telling us about the delay.
> I think that we've come a long ways from even a few weeks ago when people
> (myself included) became disgruntled. You're setting too high of
> expectations and merely waiting for the slightest slip up from Brad and LD.
>
> > > I was very encouraged that Brad took the time to post a *public* message,
> > > updating us all on the status of things. This is a very good sign, IMO.
> >
> > I remain sceptical.
>
> What you're doing is remaining a thorn in the side of a dedicated group of
> people who are trying to do _you_ a service.
> --
For one, I'm encouraged that Brad bothered to post that news directly to us.
The delay is minor, IMHO, and forthright information is good. I disagree with
Scott's comments, but I don't have a problem with his expressing them.
Bruce
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Message is in Reply To:
 | | Re: the best laid plans of mice and men
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| "Scott A" <s.arthur@hw.ac.uk> wrote in message news:G0qAoF.I02@lugnet.com... (...) you (...) question (...) Why are you making a personal attack on Steve when he made a valid observation on your comments? (...) common (...) all (...) Sure, deadlines (...) (24 years ago, 11-Sep-00, to lugnet.lego.direct)
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