Subject:
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Re: Garage Doors Cancelled! (was Re: Trains, Garage Doors and more, oh my!)
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Newsgroups:
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lugnet.lego.direct
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Date:
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Thu, 10 May 2001 12:29:20 GMT
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Viewed:
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939 times
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Hi everyone (especially Eric and others concerned about
their garage doors)-
Sorry to follow myself up, but I have Information and
Updates relevant to your beefs with S@H Europe.
In lugnet.lego.direct, Lindsay Frederick Braun writes:
> In lugnet.lego.direct, Charles Eric McCarthy writes:
> > Mr L F Braun wrote:
> > [snip]
> > > > > > 5187 Bricks with Groove and Garage Panels
> > >
> > > I ordered a few small batches. The last time was two sets on
> > > Saturday, when the set briefly appeared back on the available
> > > list. Those have been shipped, the last group this morning.
> > [snip]
> >
> > Thanks for the info, Lindsay. This makes it clear that your
> > Saturday order jumped forward in the queue, ahead of those of
> > us who ordered this item on Thursday or Friday. It appears
> > that shop-at-home was not willing to call you on Monday
> > or Tuesday to cancel these items from your order, even after
> > they found out on Monday that there was a backlog of earlier
> > internet orders.
>
> Not necessarily so. I ordered via the web on Saturday,
> and I have not yet received any packages from those dates.
> The only items I have received were those ordered last
> Wednesday and Thursday. I did get one box that had an
> item "backordered"; they hadn't told me that this was the
> case when I called, so they may not be telling me everything.
And this was in fact true. The boxes I got today had
a total of nine 5187s marked backordered-cancelled. These
boxes were those I ordered on Friday. So it appears they
did in fact vanish at some point Thurs-Fri., they just
weren't nice enough to actually *notify* me that these
weren't going to be fulfilled.
> > Perhaps they have separate queues for internet and phone orders,
> > and in a case of conflict the phone orders have total priority
> > over the internet orders, regardless of when they were placed.
> > That would explain things, although it doesn't make it fair.
>
> Yeah, it sucks, but hold the holy fire until we see what
> actually shows up. It may not be as unfair as we fear. :)
Again, this feared unfairness seems not to have come to
pass. However, I called S@H yesterday to count my package
chickens (make sure they'd all gone out, so that I was
likely to get them before coming home), and asked about
5187 specifically. "Oh, that's showing a quantity of -77."
There's your explanation, they oversold and the updates
just couldn't catch up.
So it appears we're in the same leaky boat. :(
best
Lindsay
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