LEGO Direct : 2498


LEGO Company / LEGO Direct / 2498	2497 \| 2499

Subject:	Re: Garage Doors Cancelled! (was Re: Trains, Garage Doors and more, oh my!)
Newsgroups:	lugnet.lego.direct
Date:	Tue, 8 May 2001 18:01:07 GMT
Viewed:	521 times

Eric McCarthy wrote: > > Jake McKee wrote: > > > > Also, I wanted to mention one general note about online ordering through > > Shop At Home. In order to avoid overselling products and having to cancel > > orders once a product is sold out, there is a cut off when the product > > inventory reaches a certain point. > > I'm very sorry to say, this feature is *not* working. > > I placed my order for some of the spare parts packs early on May 3, > all of which (except 5162) were listed as "Available". > (5162 was listed as "Backordered"). > In fact, they remained listed as "Available" for many hours after > I placed my order. > > I just now got an email stating these items are no longer available: > > 5138 Castle Accessories > 5393 Hats and Wigs > 5187 Bricks with Groove and Garage Panels > 5162 Fences and Gates > > and my order was being *Cancelled* and replaced by a new "P" series > order without these items. > > I am really suspicious that I got knocked to the back of the queue > for some reason and I am wondering why. Did anyone else get a > cancellation notice like this? > > Jake, right now I am a *very* unhappy customer. Ahh, you've been "WBed" (1)... Obviously the web ordering does not interface with a live inventory, which means that it can oversell. The service packs were going fast enough that a "buffer" doesn't help. Fortunately, I think the phone orders do interract more closely with the live inventory (though Lindsay did report getting a call back to reduce the count on one item, but that may have been a problem that the real inventory didn't match the online inventory). The question is whether LEGO Direct will have the incentive to truly fix this. In general, they shouldn't have the types of runs on product which exposes this. (1) Search through lugnet.market.shopping for peoples experiences with Warner Brothers... -- Frank Filz ----------------------------- Work: mailto:ffilz@us.ibm.com (business only please) Home: mailto:ffilz@mindspring.com

Message has 2 Replies:

		Re: Garage Doors Cancelled! (was Re: Trains, Garage Doors and more, oh my!)
(...) Apparently. I was expecting better from TLC than the inventory fiascos many of us have had with WBkids, Walmart, the Entertainer, and the like. But if we are comparing... Who cares if I don't get yet another 4561 for 75% off. But, Garage (...) (23 years ago, 8-May-01, to lugnet.lego.direct)

		Re: Garage Doors Cancelled! (was Re: Trains, Garage Doors and more, oh my!)
(...) I don't want to hear this. I really, really don't want to hear this. But on the positive side, I'm now really really glad I did my orders (and those by proxy for another person) by telephone. However, yes, I did get one call back on Monday (...) (23 years ago, 8-May-01, to lugnet.lego.direct)

Message is in Reply To:

		Garage Doors Cancelled! (was Re: Trains, Garage Doors and more, oh my!)
(...) I'm very sorry to say, this feature is not working. I placed my order for some of the spare parts packs early on May 3, all of which (except 5162) were listed as "Available". (5162 was listed as "Backordered"). In fact, they remained listed (...) (23 years ago, 8-May-01, to lugnet.lego.direct)

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