Subject:
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Re: A good LEGO anecdote, and a bad one (A warning about buying Monster Studios sets)
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Newsgroups:
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lugnet.general
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Date:
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Tue, 27 Aug 2002 20:23:29 GMT
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Viewed:
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612 times
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In lugnet.general, A. Mark Wilburn writes:
<snip>
> In the past, I often bought sets that I wanted and built them later on a
> rainy day. Apparently from now on, I have to immediately build the set or
> check the parts inventory before my refund/exchange date passes. 27 years
> with virtually no mishaps, and now 2 sets in the same line? Did they fire
> the QA staff?
>
> So now I can't buy a set in April for someone's birthday in say, November,
> because if I do and it's missing pieces the receipt will have long-since
> expired. And most of my 'LEGO-casual' friends simply can't be bothered to
> track down LEGO customer service.
Sorry to hear of your frustration. In my similar number of years and sets
collecting, the only problem I had was with a few "warped" 2X plates in the
first monorail set. I made do with them though, after a bit of the same
sort of negative feelings you are having.
A word in favor of TLC though: In the case of your latter example, I suspect
TLC (or the nearest affiliate to you (such as Lego Systems in the US)) would
send you any missing or defective parts without question even if your store
receipt was several months old. There have been a number of stories posted
here before where unhappy builders were treated with great sympathy once
they contacted the Lego customer relations staff.
Keep the Faith,
-Hendo
PS You should keep the misprinted minifig head. Misprints like that are
bound to be valuable collector items in years to come (as happened with the
Black Falcon figs with reverse printing).
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