Subject:
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Re: Lego hostility
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Newsgroups:
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lugnet.dear-lego
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Date:
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Fri, 9 Nov 2001 00:45:03 GMT
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Viewed:
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2075 times
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> In lugnet.dear-lego, Tim Courtney writes:
> "Allan Bedford" <apotomeREMOVE-THIS@altavista.net> wrote in message
> news:GMI9n7.8q1@lugnet.com...
> > In lugnet.dear-lego, John Neal writes:
>
> > > Given all of your cantankerous rants, I'll bet
> > > that you are the butt of many jokes around the LD water tank!
> >
> > I have to disagree. If I was working for a company who had customers that
> > were this unhappy with our output I think I'd try to find some way to make
> > my bosses see that things could be better.
>
> I recall a discussion I had with a couple of them towards the beginning of
> the year when Richard was commenting quite harshly then too. When I brought
> up Richard's comments (which disturbed me then and still disturb me), they
> didn't even regard them because of his demeanor. I think Richard's message
> is solid, but his methods are off base.
I completely agree with you. That was why I prefaced my comments with this
statement:
++++++++++++++++++++++++++++
> I agree, his tone might have been a bit harsh... there are probably ways to
> express these feelings and maintain a little more integrity.
++++++++++++++++++++++++++++
> There's something to be said about
> shock value when dealing with someone who seems to be not listening, but on
> the other hand, you win more bees with honey than with vinegar.
Well... I have mixed feelings about this stance.
Normally I'm considered a very reasonable person. More than once co-workers
have come to me to ask advice on dealing with another worker or a boss,
because I'm known as being 'diplomatic'. But this situation is different.
The LEGO company isn't a co-worker. We aren't applying for a job with them.
We don't care if they send us a Christmas card or not. We are their
customers... they are the company who is in business to make money. This
isn't a friendship, it's business.
> And I agree with your other statement, Allan, LEGO has forgotten where it
> came from and has no idea where it is going. I wish we were regarded higher
> as customers.
Remember that we aren't just customers for ourselves, but that many of us
are also parents of the youngest newest customers that this company
desparately needs. Disregarding us is disregarding a direct link to their
'real' target audience.
> I have only one complaint about LEGO Direct though, and that is their bulk
> selection and pricing. The prices are up the nose - they've proven to us
> the price they CAN sell bricks at - 1200 pc tubs are 1.6 cents per piece.
> Now, add some colors to that and raise it to .03/piece and that's STILL a
> steal.
I completely agree. One look at the pricing on the Jack Stone or the Harry
Potter series makes you wonder if the bricks aren't being made from carbon
fiber these days.
> Other than that, I have a lot of praise for LEGO Direct for communicating
> with us and offering some amazing sets! We do need to see more effort on
> the part of TLC in regards to their product offerings though.
I agree. This one part of the company is setting a strong example. What's
preventing the rest of the company from following? If it's pride, then they
need to swallow it and get on with doing what they do best!
Regards,
Allan B.
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Message is in Reply To:
 | | Re: Lego hostility
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| "Allan Bedford" <apotomeREMOVE-THIS@...vista.net> wrote in message news:GMI9n7.8q1@lugnet.com... (...) I recall a discussion I had with a couple of them towards the beginning of the year when Richard was commenting quite harshly then too. When I (...) (23 years ago, 9-Nov-01, to lugnet.dear-lego)
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