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  Re: Opinions about LEGO consumer service
 
(...) Well, let's just say that Santa, the Tooth Fairy, and Susan Williams have one thing in common.... Do a news search for "susan williams" and you'll know what I'm talking about:-) JOHN (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
 
  Re: Opinions about LEGO consumer service
 
(...) John; Fill me in here. What am I missing? (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
 
  Re: Opinions about LEGO consumer service
 
(...) Don't you think that he should know about Susan? Someone even told me about the tooth fairy John P (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
 
  Re: Opinions about LEGO consumer service
 
All I know is right now shop@home is suffering badly. a lot of shipments with wrong things, but then to make it worse, they sometimes seem to feel it's ok to pressure the person into paying for what they shipped that was wrong. Not something I have (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
 
  Re: Opinions about LEGO consumer service
 
In lugnet.ambassadors, Damon Burke wrote: <snip> (...) <snip> (...) Uhhhhh, hem...haw. Forget it; I don't have the heart. JOHN (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
 
  Re: Opinions about LEGO consumer service
 
(...) I have had only positive experiences with Lego Customer Service. When I was eight or nine I wrote customer service to get replacements for some broken pieces. Not only did I get the pieces, but also a hand signed letter from Susan Williams, (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
 
  Re: Opinions about LEGO consumer service
 
(...) I talk to Lego customer service almost weekly. I have had very good service from them and they try. My only complaint is that they do not know how to answer difficult questions or any history (except for one person that will search out an (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
 
  Re: Opinions about LEGO consumer service
 
My experience has been positive. There have been times when pieces were missing or damaged from a set including sticker sheets that were folded, bent and unable to be applied and customer service has always sent the missing pieces. Never had the (...) (17 years ago, 15-Aug-07, to lugnet.ambassadors)
 
  Re: Opinions about LEGO consumer service
 
(...) I've always had great service in regards to getting replacement parts, including the time LEGO sent me an entire RC unit for the dune buggy set, no charge, when mine stopped working. The only negative experience I've had was a few weeks ago (...) (17 years ago, 15-Aug-07, to lugnet.ambassadors, FTX)
 
  Re: Opinions about LEGO consumer service
 
I have learned that you must phone as to use the designated web/email system can be useless. The last time I had a query I used the web form which then produced two emails. The first was an automated "we'll get to your concern, thanks for filling (...) (17 years ago, 15-Aug-07, to lugnet.ambassadors, FTX)


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