Subject:
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Re: Color Change - Final Update
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Newsgroups:
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lugnet.general, lugnet.lego
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Date:
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Thu, 6 May 2004 13:01:48 GMT
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Viewed:
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10655 times
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In lugnet.general, Tracey Greenwood wrote:
> Jake, I feel people may be cynical due to the experience of being
> "short-changed" by other large companies. Take eBay, for example. they always
> like to give the impression they are listening and "taking the community's ideas
> on board", when really they jump first and ask questions later. It's all too
> obvious most of the time that changes are decided and implemented a long time
> before the community ever gets their say or even gets to hear about it....by
> that time, any community feedback or workshop session is just a token to quiet
> the masses.
Yeah, I can understand this. You make a good point.
> If Lego could prove to AFOLs that they indeed ARE listening and WILL listen and
> DO listen to AFOL views, ideas and opinions, I'm sure that some people here will
> love (well, "RESPECT") you for it ;0)
See, this is where I scratch my head. I'm not sure what more I can do to
convince people, or prove to people that we do listen. We've developed tons of
products that are extremely AFOL friendly (ISD, RBR, Wright Flyer, etc.), we've
issued Legends, some of them even based on AFOL voting, we've solicited feedback
on what kinds of Legends you'd like to see, we've created a bulk program via
SAH, we've launched general consumer concepts like WWYM, and PaB.
But we make a mistake (albeit an honest one) with the color change, and people
start talking as if we've shunned not embraced the community in the last 4+
years.
Maybe I should spin this around and ask the AFOLs to answer this: What can I do
to "prove" that we are listening?
Jake
---
Jake McKee
Community Liaison
LEGO Community Development
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Message has 10 Replies:
 | | Re: Color Change - Final Update
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| (...) Yes, you listened to us in this respect, and we are thankful for what TLC did here. And it propably sold good, too. (...) Because the mistake itself, the way how the issue was handeld, the results that have been drawn and the suicidal "we (...) (20 years ago, 6-May-04, to lugnet.general, lugnet.lego)
| | | Re: Color Change - Final Update
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| (...) All that was very good. Thank you! But you do realize the color change makes all those good things less compatible with your new products. Right? (...) I'm curious. I'm not sure I caught it in all the talk, but what exactly is the mistake (...) (20 years ago, 6-May-04, to lugnet.general, lugnet.lego)
| | | Re: Color Change - Final Update
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| <big snip> (...) I do (...) First Jake, it is not something you can do. It is something that Lego as a company has to do. Return to the original colors and make them the "universal" from this point forward. Accept and realize that this mistake is on (...) (20 years ago, 6-May-04, to lugnet.general, lugnet.lego)
| | | Re: Color Change - Final Update
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| (...) Some people won't ever be convinced - but I'd like to say this: The very fact of this question, this thread, and this discussion all supports one thing: TLG listens to the Fans. Jake is a paid professional who's sole job (it seems) is to argue (...) (20 years ago, 6-May-04, to lugnet.general, lugnet.lego) !
| | | Re: Color Change - Final Update
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| (...) This question simply proves that you aren't. This thread has had several people mention that the problem isn't that you're refusing to admit the mistake. The problem is that you refuse to back out of it and switch back to the old colors. (...) (20 years ago, 6-May-04, to lugnet.general, lugnet.lego)
| | | Re: Color Change - Final Update
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| (...) Jake, All the sets you have listed in this post (and another previous one) were great additions for the AFOL. Many thanks to whoever was responsible for bringing them to us! I don't think anyone would disagree that AFOL treatment was at an all (...) (20 years ago, 6-May-04, to lugnet.general, lugnet.lego)
| | | Re: Color Change - Final Update
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| (...) I can't help but cynically joke (by rearranging words) that LEGO has embraced the "4+" community and shunned the minifig this year. Since you're in apology-mode anyway... (...) Keep the all of the wood-like pieces the old brown (Barrels, (...) (20 years ago, 7-May-04, to lugnet.general, lugnet.lego)
| | | Re: Color Change - Final Update
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| In lugnet.general, Jake McKee wrote: -snippage- (...) Jake, I've resisted jumping in and flogging the dead horse, but I also want to add my voice to the chorus. Sorry - this isn't as organized as I would like, but I have tired-head. You don't need (...) (20 years ago, 7-May-04, to lugnet.general, lugnet.lego, FTX) !
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Message is in Reply To:
| | Re: Color Change - Final Update
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| (...) Jake, I feel people may be cynical due to the experience of being "short-changed" by other large companies. Take eBay, for example. they always like to give the impression they are listening and "taking the community's ideas on board", when (...) (20 years ago, 5-May-04, to lugnet.general, lugnet.lego)
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