 | | 3737 parts pack again a disappointment —Harvey Henkelman
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| | | Hello trainheads, I just received an order of two 3737 train wagon parts today. And for the third time...both wagon plates were warped beyond use! Does LEGO® take notice of their parts/set quality at all, or am I talking to a brick wall? This is (...) (22 years ago, 21-Nov-02, to lugnet.trains, lugnet.lego.direct)
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| | | | | Re: 3737 parts pack again a disappointment —Scott Lyttle
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| | | | | Call 1-800-233-8756 (Lego consumer affairs), have Lego send you replacement pieces. Scott (...) (22 years ago, 21-Nov-02, to lugnet.trains, lugnet.lego.direct)
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| | | | | Re: 3737 parts pack again a disappointment —Jerry Sievert
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| | | | | (...) the few times that i've ordered this part has turned me off ordering train packs altogether. thankfully there's bricklink. no, i never bothered calling for a replacement, i figured the replacements would be just as warped -- instead i stuck (...) (22 years ago, 21-Nov-02, to lugnet.trains, lugnet.lego.direct)
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| | | | | | | Re: 3737 parts pack again a disappointment —Frank Filz
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| | | | | | | (...) I ordered some of these almost a year ago, and got severely warped plates. I called up customer service who sent out replacements. The replacements were fine, and were not packaged in the service pack. I wonder if part of the problem is that (...) (22 years ago, 21-Nov-02, to lugnet.trains, lugnet.lego.direct)
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| | | | | | | Re: 3737 parts pack again a disappointment —Larry Pieniazek
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| | | | | | (...) You may well be on to something. It may very well have something to do with the packaging? Perhaps bins and bins of bagged train plates get all akilter while sitting in storage, and get warped. No matter. I don't order these either, I find the (...) (22 years ago, 21-Nov-02, to lugnet.trains, lugnet.lego.direct)
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| | | | | | | | Re: 3737 parts pack again a disappointment —Frank Filz
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| | | | | | | (...) The big reason I order the packs is that I want black 28 stud baseplates. The sets with black baseplates always come with 24 stud baseplates. Of course I don't use baseplates all the time, but for many cars they work just fine. Frank (22 years ago, 21-Nov-02, to lugnet.trains, lugnet.lego.direct)
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| | | | | | | | | Re: 3737 parts pack again a disappointment —Jerry Sievert
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| | | | | | | | (...) i ordered some of the 28-long red's at the same time i ordered 3737, those came fine. unfortunately, i'm stuck with either red bases, or making my own most of the time if i want something that large ;-) (22 years ago, 21-Nov-02, to lugnet.trains, lugnet.lego.direct)
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| | | | | | | | | | Re: 3737 parts pack again a disappointment —Larry Pieniazek
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| | | | | | | | (...) Jerry, do try going the Customer Service route with your warped ones. As other posters relate, CS is friendly and helpful and will do everything they can to set you right. (sometimes they can't of course but it's not for lack of trying) If you (...) (22 years ago, 22-Nov-02, to lugnet.trains, lugnet.lego.direct)
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| | | | | | | | Re: 3737 parts pack again a disappointment —Paul S. D'Urbano
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| | | | | | (...) I recently received a 3737 and the baseplate was fine. I did order it at the same time as a lot of other stuff so it was shipped as one of many things in a huge box. Maybe the warping has to do with the packing and shipping? (The big box meant (...) (22 years ago, 21-Nov-02, to lugnet.trains, lugnet.lego.direct)
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| | | | | | | | Re: 3737 parts pack again a disappointment —Reinhard "Ben" Beneke
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| | | | | | (...) to (...) For those who do not know what we are talking about: (URL) how new baseplates often look like... (...) May work, but there is danger it deforms in another way. If the studs loose their binding ability a flat baseplate does not help (...) (22 years ago, 22-Nov-02, to lugnet.trains, lugnet.lego.direct)
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| | | | | Re: 3737 parts pack again a disappointment —Wayne Sardullo
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| | | | | (...) While I know someone else mentioned stacking a few together and let them sit over time, I have another solution that works well you just have to be extremely careful. If you have a toaster oven or just an oven heat it up in one of them. Don't (...) (22 years ago, 22-Nov-02, to lugnet.trains, lugnet.lego.direct)
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| | | | | Re: 3737 parts pack again a disappointment —Harvey Henkelman
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| | | | (...) Well, today I got not two...but three outstandingly straight wagon plates from LEGO®. When it comes to customer service, LEGO® is the hands-down winner I must say! -Harvey (22 years ago, 3-Dec-02, to lugnet.trains, lugnet.lego.direct)
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