Subject:
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Re: 10001 Metroliner Errors - Getting parts from LD
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Newsgroups:
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lugnet.trains, lugnet.lego.direct
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Date:
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Fri, 12 Oct 2001 02:20:01 GMT
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Viewed:
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593 times
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I got my Metroliner and club car today! It had the blue windows
(http://www.brickshelf.com/cgi-bin/gallery.cgi?i=76103) so I call the number
found in Jake's note and was transfered to Consumer Affairs. They where
very friendly but had no idea what I was talking about. I read the note to
her - she said that they did not have the parts and she would ask around and
that maybe I should "call back in a few days."
Bob Hayes
In lugnet.trains, Wayne Tyrrell writes:
> Just received my replacement parts yesterday. (Haven't seen the Metroliner
> yet). Came loose in a big yellow envelope, although I got 3 black
> hairpieces, not just the one replacement. 2 pony tails and one pig tails.
> and a bunch of clear windows.
>
> [snip]
>
> Bryan Kinkel <helpdesk@loseyourmind.com> wrote in message
> news:GKyA7y.4sC@lugnet.com...
> > I just got off the phone with Consumer Services at Lego (1-800-835-4386)
> > about the two parts errors in the 10001 Metroliner.
> >
> > (See http://news.lugnet.com/lego/direct/?n=3302 )
> >
> > When you call, you will be transfered from the sales reps to a Consumer
> > Services rep. I mentioned that I had the new 10001 Metroliner and wanted • to
> > get the replacement parts for it. (When I said Metroliner, she replied • "the
> > 4558?" ;) She did not know about the errors and got off the line to do • some
> > checking.
> >
> > When she came back she asked what the errors were, so I read off the note
> > from Jake McKee (see link above). She again went off line to check and • came
> > back and understood exactly what was wrong.
> >
> > So the parts (hair and windows) are being sent, should take a few days to
> > get to my house.
> >
> > I suspect they would have the parts all ready to go in little baggies....
> > like a little Metroliner Fix It Kit.
> >
> > Anybody else call in to get the replacement parts?
> >
> > Bryan
> >
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